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656 Reviews of Acura of Westchester - Service Center
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October 11, 2022
I would of gave 5 stars. But the pre-selected Insurance agent at Liberty Mutual was a complete Jerk/nuance!! She never answered her phone for Claim #050578031. The few times But the pre-selected Insurance agent at Liberty Mutual was a complete Jerk/nuance!! She never answered her phone for Claim #050578031. The few times she did answer her phone I told her I wanted the portal to show Acura of Westchester. It still says Danielle's Auto body under damge review (which is wrong)! This is why the check got sent to the wrong address and delayed my car pick up. Also I was told I had a Lien on a car that is paid off. A lien is a right against property or a legal claim, according to The Balance. So she told me I had to contact the DMV first which is not necessary. The car is paid in full!!! My only saving grace was speaking with Jose; at the first desk of Acura of Westchester. He was calm, answered all my questions, and made my difficult process smooth. I'm thankful to Acura of Westchester in Larchmont for Jose. He is an excellent employee and deserves a raise. Thanks Jose! More
by Springer6789
Employees Worked With
Jose -Service Dept. 1st Desk
Helpful August 24, 2022
Fantastic dealership, I have been a customer for over 10 years and continue to be because of the amazing customer service. years and continue to be because of the amazing customer service. More
by TerryE
May 09, 2022
Both Brianna and Alisca are professional and pleasant. They work hard to meet and exceed their clients expectations. They work hard to meet and exceed their clients expectations. More
by rhylton334
April 21, 2022
I commend the hard work and excellent service provided by Sal Gambitta in the service department and Jake Dildine in the parts department. These two gentleman listened carefully to my thorny problem with pro Sal Gambitta in the service department and Jake Dildine in the parts department. These two gentleman listened carefully to my thorny problem with problematic headlamps, researched the issues & equipment involved, suggested a creative solution, and worked hard to get a fair price-point for the solution. They successfully and thoughtfully fixed the problem and provided me with a loaner car each time I needed one. These gentleman are a credit to the Acura Dealership in Larchmont, NY. More
by mimmom1957
April 16, 2022
Sal G. of Westchester Acura is the best service representative on 🌎. I called and emailed Sal in hysterics over my car " BABY"! Sal calmly told me to stop of Westchester Acura is the best service representative on 🌎. I called and emailed Sal in hysterics over my car " BABY"! Sal calmly told me to stop by that same day. I was accommodated with a diagnostic service that's not performed on the weekends. If you want a rep who genuinely cares for your vehicle and safety go to Sal G. BABY - my car was fixed in less than 1 hour of arrival💙 Acura of Westchester is my favorite place to get my car serviced. The facility is clean and all the staff is caring and attentive! More
by jus1monica
Employees Worked With
January 15, 2022
Great customer service provided by Beth, fast, efficient and considerable did every thing she could to accommodate me. Thanks, Miguel Martínez and considerable did every thing she could to accommodate me. Thanks, Miguel Martínez More
by Miguel Martínez
Employees Worked With
Beth Hicks
January 08, 2022
Sal never told me that my car was ready. I had to call to find out that it was ready for over an hour. He was passive aggressive. I did not like dealing with him. I will ask for another service advisor next find out that it was ready for over an hour. He was passive aggressive. I did not like dealing with him. I will ask for another service advisor next time. Sal is not a nice person. I give him 0 stars. More
by Unhappy Customer
Employees Worked With
December 03, 2021
I've been doing businesses this dealer for years. They done well interm of overall from selling to services. done well interm of overall from selling to services. More
by Sam
November 19, 2021
Sal was a great person & very knowledgeable about the service on my ‘21 TLX…..Would recommend all to go to him!!! service on my ‘21 TLX…..Would recommend all to go to him!!! More
by Peter Schiavone
Employees Worked With
November 15, 2021
Beth made my experience at Acura the best at any dealership. She was a pleasure, no bs, professional and a great personality. Every once in a while she would come in the waiting room and keep custom dealership. She was a pleasure, no bs, professional and a great personality. Every once in a while she would come in the waiting room and keep customers informed and give us updated of our work. All my experiences at Acura of Westchester have been above so positive, a great team and happy employees More
by kpm1855
Employees Worked With
Beth Hicks
