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Advantage Chrysler Dodge Jeep RAM - Service Center
Mount Dora, FL
50 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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50 Reviews of Advantage Chrysler Dodge Jeep RAM - Service Center
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March 14, 2024
Extremely disappointed with Jerry's approach when the vehicle's service was complete. Upon arrival at 8:00 a.m., I questioned Jerry and received the following responses - I needed maintenance servic vehicle's service was complete. Upon arrival at 8:00 a.m., I questioned Jerry and received the following responses - I needed maintenance service, how long it would take? . Response - "Approximately one and a half hours." - The tire pressure warning light monitoring system for the left rear tire is faulty, Response - "That’s an easy fix". - The cost of performing the maintenance service is covered by the prepaid maintenance plan (warranty) including the tires. Response - "There is no record of that." Jerry provided the vehicle checkup and explained the need for brakes and what was required and after I showed the coupons, at his request, he stated that he would apply them to the bill. One and a half hours after paying $89.43 for the service, visibly waiting outside for more than one hour with my 90-year-old mother for the vehicle and subsequently made an inquiry as to its whereabouts. Response - "It’s parked in the corner." - The vehicle’s exterior was dirty and made an inquiry, although courtesy wash was displayed on the paperwork. Response. "You didn’t ask for it." Another associate with him intervened and offered to drive the vehicle to be washed. - Whist waiting for my vehicle to be washed, we observed Jerry greeting a customer outside once his vehicle was finished, where he apologized to the customer for the wait and that his vehicle is being washed. After I followed up with Jerry on the status as I had to go to work, another co-worker, Keith, kindly volunteered to get the vehicle, dried it and apologized by making excuses for Jerry’s behavior, and upon asking if there was anything I needed, he followed up on the pressure warning light system which was not dealt with by Jerry. To add insult to injury and upon leaving the dealership three hours later, I was more than half an hour late for my work more than 32 miles away. More
by ecoulson
Employees Worked With
Jerry (very poor communication); Keith (very good communication)
Helpful December 04, 2023
I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here..... More
by bryant.hop@gmail.com
Employees Worked With
Kim
Verified CustomerMay 17, 2023
Very convenient and personable staff. Wait time was short enough for the time I had. It was later in the day and there wasn’t any problem getting me in. Wait time was short enough for the time I had. It was later in the day and there wasn’t any problem getting me in. More
by joecute0612
Employees Worked With
May 12, 2023
The BEST SERVICE that I have ever received. It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! It is ALWAYS the BEST SERVICE OF ANE DEALERSHIP or anywhere else! More
by MIKE@SANDYCAYCONSULTING.COM
Employees Worked With
Other Employees :
Tim at the Service Writers Desk & Kenny in the Technician area., Blake Belton
May 12, 2023
Very pleasant, did a great job. Always helpful and professional. Always accomadating and makes it easy for an appointment. Always helpful and professional. Always accomadating and makes it easy for an appointment. More
by REALESTATEOUTOFTHEBOX
Employees Worked With
Other Employees :
Dana in Service Dept 5 star, Ronald Stepp, Ahmed Eldery
