Buyer beware!! Saw an ad for a Honda CR-V. Drove in and met with Yung Wong. Went for a test drive and loved the car. Should have known immediately what type of dealership this was when Mr. Wong asked me for my “internet coupon” on the way into the dealership after the test drive. Immediately, I explained that I wasn’t there to play games and he assured me that there wouldn’t be any...what a lie that was! We negotiated the price for the car with Mr. Wong, of course, he was back and forth to speak with the manager a hundred times. After agreeing to a price and shaking hands with Mr. Wong, the “manager “ came over and asked what he could do to make the deal happen. I explained that we just agreed on a price with Mr. Wong but he was still trying to push for extra money. When I got up to leave, the manager then agreed to the price Mr. Wong and I had agreed to! They wanted me to finance with them and I explained that I would if they could match the 2.9% financing I had already secured on my own with a credit union. They agreed. They explained that I could take the car home that day. After waiting almost 4 hours, I saw my salesman in the manager’s office for what seemed like a very long time. I just felt like something was not quite right!
After waiting 4 hours, signing all the paperwork for the car and the loan (yes they did run my credit), and switching my insurance to the new vehicle, the finance manager called me into his office. He regretted to tell me that he just realized that they “get no kickback “ from the credit union for my loan and, therefore, this was too good of a deal. He said that I would either have to switch to a bank so that the dealership could get a kickback (at a higher interest rate to me, of course) or buy a warranty for the car. After I told him I would do neither, he refused to go through with the sale. He said this was as per instruction from the manager. I did speak with the manager on the way out when I stopped in his glass cubicle. He of course blamed it on the “big boss” who happened to call in and then informed me he was “done” with our conversation! He also said “you don’t have anything in writing “. But that is where he was wrong because I walked out with my purchase agreement! Honestly, this was such a horrible experience. I went home in disbelief. I cannot believe companies are able to operate in such a manor. I have made formal complaints against this dealership and hope that they have repercussions! This dealership is the epitome of an UNETHICAL , SKETCHY car dealership. Honestly the lowest of the low!