I purchased a Certified Used Honda from Advantage Honda. There were a lot of scratches and some dents all around the vehicle. I said that was an issue for me and that I wanted to check out another car before I made my decision. The used sales manager, Brandon, came out and asked what can be done to close the deal. They agreed to lower the price a little and take care of all the scratches and dents. I said that I needed the car the following week and needed the car taken cared of the next day. Brandon assured me that that wouldn't be an issue and promised me a loaner car. When I brought the car in the following day, the service department had no appointment for me and no loaner car, and Brandon wasn't in the office. Of course he's allowed time off, but I did expect that he would put things in place according to what he promised. Additionally, the service department said that on their end, it only says that they need to take of scratches; there was nothing in there about dents. They tried to send me to their recommended body shop, but I decided I'm not going to drive around to take care of something that they promised me.
When I finally got an appointment, I had to keep following up to get updates and the service department couldn't give me a straight answer regarding the status of my car. In the end, they did set me up with a nice loaner and did take care of the scratches and dents.
After having the car for a few weeks, other things came to light so I had to bring the car in again. Some things they took care of, some they didn't.
The bottom line is: everything was such an ordeal; I felt the sale and service was not smooth at all.
I don't blame the sales person, Carmen; it just wasn't a good transaction for me.
If you don't have any issues or are purchasing a new car, perhaps Advantage would be great. It just wasn't for me.