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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews
Call Service Center (954) 448-7257

7,079 Reviews of Al Hendrickson Toyota - Service Center

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October 02, 2022

New battery we works fine, the service department was ok; a little confusion but issue was resolved More

by JENICESHEARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 10, 2022 -

Al Hendrickson Toyota responded

We are happy to hear that our team was able to address your concerns in the end and assist you with your vehicle. If there is anything else we can assist you with or anything else you would like to share, please feel free to be in touch. Thank you!

October 02, 2022

Carmelo was the best. Honest. I was not overcharged and extras were not added on. More

by janetsioux10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carmelo
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Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review, Janet! We are thrilled to hear that Carmelo delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!

October 02, 2022

Great customer support and service. Wilnord Louis Charles is one of my favorite advisors, he knows what he is doing. More

by WAD7240
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilnord Louis Charles
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Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Wilnord and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

October 02, 2022

Oscar was great. Service was timely. Not happy with cashier experience. I have to return for a refund. Cashier told me my maintenance agreement expired and charge More

by bjhboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Vizcarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Al Hendrickson Toyota responded

Thank you for reviewing Al Hendrickson Toyota. I am happy to hear that Oscar delivered satisfactory service. However, I apologize for the mix-up with your maintenance agreement and incorrect charges. If you have any additional questions about your refund, please don't hesitate to reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931

October 02, 2022

Jennifer is the best Making appointment via phone was excellent Service was performed in a timely manor More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Oct 03, 2022 -

Al Hendrickson Toyota responded

Kathy, thank you for the great review! We appreciate your support and will be sure to pass on the kind words to Jennifer. Safe travels! - The Al Hendrickson Toyota team

October 01, 2022

Fast honest service the only thing I would like is to at least put my car through the car wash More

by ALANK5154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for stopping in at Al Hendrickson Toyota for service and leaving us a five-star review! We'll be sure to get your vehicle washed next time. Take care!

October 01, 2022

I think Al Hendrickson is a very professional dealership. However Henry Delgado was on the phone for Endless amount of time before he checked me in. More

by PAMELAFISK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Al Hendrickson Toyota responded

We are happy to receive your review, Pamela! Thank you for choosing Al Hendrickson Toyota and for sharing your experience with Henry. Drive safely!

October 01, 2022

Very efficient staff, who cared. The problem was addressed in a timely manner. Thank you. More

by WALTERG57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leporte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

September 30, 2022

Ripped my steering wheel and shifter and they said they did not do it. Really upset with the service provided More

by DRPETERSONORTHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jarrett Elder Sr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Al Hendrickson Toyota responded

As you can imagine, this feedback is concerning. I apologize for any issues you have run into with your vehicle after having it in our care and can understand why you're upset. I think it would be best if you and I spoke directly so we can work towards a solution. Please give me a call when time allows. I look forward to making things right, Norman Frantz - Service Manager - 954-545-6931

September 30, 2022

Great experience as always, Klaus is amazing always greets me with a smile. The check in process was fast and Klaus sent a text message when my car service was done. Highly recommended. More

by Sahrish_10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Klaus Cobb
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Sep 30, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Klaus and the Al Hendrickson Toyota team. Drive safely, and we hope to see you back again down the road!

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