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Al Hendrickson Toyota - Service Center

Coconut Creek, FL

4.4
7,079 Reviews

7,079 Reviews of Al Hendrickson Toyota - Service Center

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September 13, 2022

Prompt service and helpful service department associate. Waiting area cream cheese and bagels are sorely missed. More

by stevenhechtut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kulazidis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Al Hendrickson Toyota responded

Steven, thank you for reviewing us! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. We appreciate your feedback and hope to see you back again down the road!

September 13, 2022

My service was great. Al the staff very helpful. The only thing I could say, I thought they would clean the car after the full service. That will be q plus. More

by PAATTSK06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

Al Hendrickson Toyota responded

Thanks so much for reaching out. We will certainly keep your feedback in mind as we move forward. Thanks for being a great Al Hendrickson Toyota customer!

September 13, 2022

Reliable pretty fast service even when the place is crowded which is usually always advisor Jarett very good More

by EDHARDY1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Al Hendrickson Toyota responded

It's awesome to hear that you always receive quick and efficient service from Jarett and the team at Al Hendrickson Toyota. Thanks for the 5-stars!

September 13, 2022

Mr. Elder took care of my car in a great way and the wait was not as long as I thought it would be. Great service. Thank you Mr Elder and service department. More

by standn4souls,
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Elder Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Al Hendrickson Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

September 13, 2022

Excellent job! I trust your professionalism and I am very satisfied of your service. Keep the good work! More

by FIFIEALCE44
Recommend Dealer
Yes
Employees Worked With
Wilnor Louis Charles
Sep 13, 2022 -

Al Hendrickson Toyota responded

Woohoo! We are proud to hear our team provided you with top-tier service. Thank you for choosing Al Hendrickson Toyota!

Sep 13, 2022 -

FIFIEALCE44 responded

fifiealce44@hotmail.com

September 12, 2022

The customer service was good,the rep explained the problem with ride and how long it would take,good job More

by WINSTONGGOODLITT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
Sep 12, 2022 -

Al Hendrickson Toyota responded

Winston, thank you for the great review! We are so glad to hear that you had a successful service experience working with the Al Hendrickson Toyota team. Drive safely, and we hope to see you back!

September 12, 2022

Muy complacido con el servicio realizado a mi Toyota ,, me atendieron con cordialidad y el horario se ajusto More

by Jorge Ribot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HENRY DELGADO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Al Hendrickson Toyota responded

Jorge, gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Al Hendrickson Toyota. Apreciamos el apoyo y esperamos volver a verle en el futuro!

September 12, 2022

I came in for service on 9/3. Was told my motor was liking oil. I had to leave it. Did mot get it back until 9/9. I was given a loan from Enterprise. The car was smelly and wi More

by JABASK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Frantz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise R
Sep 16, 2022 -

Al Hendrickson Toyota responded

I am sorry to read this review. We strive to deliver efficient and straightforward service, and it is concerning that we have left the wrong impression. I apologize for the state of your vehicle upon receiving it and assure you that we will use this feedback to better our practices moving forward. Lastly, I would appreciate the chance to speak with you directly to see what more I can do to improve your visit. If you are willing, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 12, 2022

When I bought car there was no window washing fluid. Sales person said they would make sure it was added. I came twice to get vehicle serviced and asked for it to be added. I was told they would make su More

by WALLACEDOMINIQUE93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
HENRY DELGADO
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

Al Hendrickson Toyota responded

I sincerely apologize for the oversight regarding your washer fluid. We strive to deliver seamless service for our guests, and it is disappointing that this was not better reflected in your experience. I assure you that we will work towards improving our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931

September 12, 2022

The service advisor was great, the reason for the low rating is because I paid to replace the battery and yet the contacts are full of corrosion. There is no way it could have accumulated so much in jus More

by benortega1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
other
Sep 16, 2022 -

Al Hendrickson Toyota responded

Ben, this feedback is concerning to receive. We do not run our business to mislead our guests, and I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931

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