Alan Jay Toyota

DEALERSHIP IS NO LONGER ALAN JAY, ITS SEBRING TOYOTA! BEWARE IF YOU ARE FEMALE OR ELDERLY: Made an appointment for my 82 year old mother to have her car oil changed and checked over. Hasn’t been ser BEWARE IF YOU ARE FEMALE OR ELDERLY: Made an appointment for my 82 year old mother to have her car oil changed and checked over. Hasn’t been serviced since my dad passed away last year. Goes back to pick up the car and her bill was $686.36. Not only did the change the oil and do a lot of other items she wasn’t told about, they stole her floor mats from her car and then claimed she was crazy and didn’t know what she was talking about. Very easy to see when she has a tan (misty gray) floor mats and comes back to get the car and has black USED floor mats in the car now. Hal the manager of the service department said she didn’t know what she was talking about and was crazy if she said there was misty gray mats in the car. He didn’t know he was on speaker phone and my mother and sister both could hear him. My mom went up to the dealership to confront him and he told her I was a liar that he never said that. She had a few choice words for him at that point. I then called up to the dealership to speak with the general manager who they promised was going to call me back by the end of the day. It’s now 4:30 and haven’t heard from him at all. Hal called and said they was going to order her the mats, after he told me all day they weren’t available. After I ordered them myself from the local Toyota dealership where I live and proved him to be a lair, now he finally ordered them. DO NOT TAKE YOUR VEHICLE TO SEBRING TOYOTA FORMALLY ALAN JAY TOYOTA! THEY ARE DISHONEST AND STEAL FROM YOUR VEHICLE! More

Horrible follow up customer service! I traded my Lexus LX570 in November for an used Rav4 that had paint chips that they promised and wrote in the contract they would fix. I have been th I traded my Lexus LX570 in November for an used Rav4 that had paint chips that they promised and wrote in the contract they would fix. I have been there multiple times on Tuesdays when a guy they used is supposed to be there and never is. The GM doesn’t return my call, I want it fixed! More

Terrible sales man. Sold me a car that was wrecked and didn’t pull up on car fax Sold me a car that was wrecked and didn’t pull up on car fax More

You lie about what needs to be done. .you have the area covered that sucks! You are greedy! .you have the area covered that sucks! You are greedy! More

We had service done on recall and wire harness that took over a day with an oil change. Staff was polite and we were able to a rental for the day. thanks over a day with an oil change. Staff was polite and we were able to a rental for the day. thanks More

Jordan Dancer helped me get into a new 2022 Toyota Corolla when I needed a new car with a great deal Corolla when I needed a new car with a great deal More