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56 Reviews of Alan Webb Chevrolet - Service Center
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April 15, 2024
Staff is always pleasant. David takes the time to explain what I don't understand for service or billing. I had to drop my car off for an oil change. Many, many cars in lin David takes the time to explain what I don't understand for service or billing. I had to drop my car off for an oil change. Many, many cars in line for drop off. I was delighted when David called me a bit later to say my car was ready!! More
by marshac141
Employees Worked With
Helpful February 15, 2024
Great Service love this service department. Will always get service done at Alan Webb Chevrolet Will always get service done at Alan Webb Chevrolet More
by djam
February 07, 2024
The employees are friendly, courteous and accommodating. Not so accurate on waiting time though every time. Not so accurate on waiting time though every time. More
by camillefunk
Employees Worked With
June 10, 2023
They can not fix the problem! !! They cannot take the word of another dealer or any one smart enough to read the code out on the computer!! SET CODE EGR VALVE PROBLEM COMPUTER RESE !! They cannot take the word of another dealer or any one smart enough to read the code out on the computer!! SET CODE EGR VALVE PROBLEM COMPUTER RESET THREE COLD STARTS AND ERASES CODE BEFORE CAN GET INTO DEALER!! TIME TO GET FIXED!! I WILL BE STARTING A DEALER LEMON BUY BACK!! SINCE THEY ARE TO STUPID TO GET IT FIXED OR BELIEVE SOME BODY CAN TELL THEM THE TRUTH OF CODE SET CHEVY HAS A BIG PROBLEM WITH THIS CODE AND NEED TO GET IT FIXED!! NEEDS TO STUDY UP ON A PROGRAMMER!! NOT RUNNING A PROGRAMMER!! NEVER HAVE AN ADD ON GAUGE IS NOT A PROGRAMMER!!!!!! More
by dbunn76
Employees Worked With
December 03, 2022
Really disappointed that they would charge me $950 to change MAF sensor. David acted like it was difficult to change and needed changed right away and that the part was $500 alone. I should have looked b change MAF sensor. David acted like it was difficult to change and needed changed right away and that the part was $500 alone. I should have looked before I agreed to the work being done because I can get the part for $50 and it is literally the easiest part to change on this 5.3L motor. I wish you would have some integrity and honestly when it comes to these situations. Letting me know that it would be easy for someone to change themselves or at least charge a reasonable rate for the work. This was hwy robbery. More
by laynebouche
June 30, 2022
My elderly mother and I were on a 14 hour road trip earlier this week when our Equinox had a problem on the freeway in Portland, Or. We went to Alan Webb Chevrolet to have it fixed. When we got to th earlier this week when our Equinox had a problem on the freeway in Portland, Or. We went to Alan Webb Chevrolet to have it fixed. When we got to the service advisor, she told me “We don’t have the time, I don’t have anyone who can diagnose it right now. You can go to Auto Zone and have them scan it.” She didn’t care that we were on the road, that my mother is elderly or that we were having problems. She sent us to Auto Zone and went back to her desk. Her horrible service is a reflection of the dealership. She didn’t ask us any questions as to what happened, how far we were traveling, what sound we heard, how old the car was, nothing. I tried calling the service manager, Floyd, today a total of 6 times, leaving a voice mail on the 3rd try. No response from anyone. Shame, shame on Alan Webb Service Department for their terrible customer service. Being from the Portland/Vancouver area, I will never be back and will be passing this information along to friends and family. More
by mrockhill39
Employees Worked With
floyd Quiding
March 02, 2022
I Took my car in for a recall on my airbags yesterday. AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no there was no crack before bringing it in, but then she immediately turned it around and told me there was no way they could have possibly done it, And that it’s a common issue that happens from the sun. We have other vehicles that do have dash cracks from the sun but this looks completely different then those, it’s a pressure crack. I was also told that this has happened to others before and it’s a $2,000 fix. I think it’s odd that she told me they have had other issues like this in the past but didn’t take the steps to insure this was already a problem befor they began. So again they know this is an ongoing problem but yet failed to take pictures or call/text to inform me of this “problem” before going forward and working on my vehicle. I called to speak to a manager but got a call back from the service lady who did my paperwork instead. I feel everything I say to this lady is getting turned around as it was my problem from the beginning, and I should have been aware of this issue before bringing my vehicle in. Yet I know there was no crack in my dash before bringing it in because as I had just detailed my vehicle. Looking at the rest of the dash you can tell these cracks are so fresh that dust hasn’t even had time to settle in them. I feel like I’m just going in circles talking to this lady and will be contacting the GM to see what we can do to resolve the issue. This is the kind of service you get when I have bought vehicles from them in the past, and have sent family to them who have purchase vehicles as well. More
by TashaQuigley
Employees Worked With
October 21, 2021
The service dept. sucks. I have been taking my truck there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on l there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on line, got there and they said I made no appt. instead of working me in, they told me to come back in 2 weeks. 2- Had service done and tires rotated. Picked up truck got home and found out they did not reset the computer. Had to drive 7 miles back to dealer to get it reset. 3- Had service today, Tires rotated. Got home and they did not put the correct pressure in the tires. Had to do it myself at home. When you pay 30.00 for tire rotation you should not have to do it yourself. I will now be taking my truck to Carr GMC from now on. More
by brooks1951
Employees Worked With
October 20, 2021
John the salesman and Keith the sales manager are very very good at what they do an awesome people to work with as well as the whole team at Alan Webb Chevrolet you guys are awesome I’ve bought three Chev very good at what they do an awesome people to work with as well as the whole team at Alan Webb Chevrolet you guys are awesome I’ve bought three Chevys from you guys now and I can continue and will continue to keep buying my cars and Chevys pick ups from Alan Webb and referring all my family and all my friends to Alan web Chevrolet thank you very much and you guys have an awesome day you guys rock xxxx yeah!!😎😎😎👍👍👍 More
by hudsonj2891
Verified CustomerEmployees Worked With
Other Employees :
Tony Carroll
August 23, 2021
Brought my car in to have it fixed somebody stole a baby Buck knife out of my car this last time I had it in and couple days later my cruise control doesn’t work I just think there are no coincidence what’s Buck knife out of my car this last time I had it in and couple days later my cruise control doesn’t work I just think there are no coincidence what’s going on with the machanics? I need to find a new shop 🙁 Virginia More
by Ginnyk5
