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Alan Webb Mitsubishi

Vancouver, WA

4.6
250 Reviews
Alan Webb Mitsubishi in Vancouver, WA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (360) 256-0506
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3608a NE Auto Mall Drive

Vancouver, WA

98662

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Showing 250 reviews

April 17, 2024

Their customer service was friendly and accommodating. The recall update was performed promptly and efficiently. More

by LAQUITASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eden Mederos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2024

I have an issue with my GPS. The receptionist said she would help me after my oil change. I was the last person in the waiting room. The receptionist was not there. The pers More

by TANTEANITA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine
Feb 24, 2024 -

Alan Webb Mitsubishi responded

Thank you for taking the time to leave us a review. We apologize for the confusion we caused and the lack of communication. If you would like to discuss this further, please reach out to clarisac@alanwebbautogroup.com at your convenience. Thanks again and have a wonderful day.

January 14, 2024

Super nice and helpful staff. They answered all my questions and were able to help me get my first free oil change! They made it easy and seamless. More

by MAWIYAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a woman and man. I believe her name was Loraine? Not sure about the male.
Jan 20, 2024 -

Alan Webb Mitsubishi responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 23, 2023

Employee checked that all my lights were functioning. However, a marker light was out, I knew this going into the appointment. I was told it costs a lot to change, and my vehicle was road worthy, that More

by balinoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pat Repman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eden Mederos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (360) 256-0506 so we can work towards a resolution. We look forward to hearing from you.

December 08, 2023

The employees were Polite, on time, relationship building obvious, overall an awesome experience. One more reason to be happy I purchased from Alan Webb. More

by happygrl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names
Dec 09, 2023 -

Alan Webb Mitsubishi responded

Thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. We hope you have a great day!

October 07, 2023

I always feel treated well and they never push service on you. They explain and recommend but never push. I appreciate that. More

by SDBRANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Repman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Johnson, Gary Ferguson
Oct 13, 2023 -

Alan Webb Mitsubishi responded

We're happy you found our staff to be so supportive during your experience here at Alan Webb Mitsubishi. If you have any further questions, please give us a call. We're always happy to help!

July 27, 2023

I have been taking my car to Alan Webb Mitsubishi in Vancouver WA for service for 20 years and have always had great service! Madison the Service Advisor was very helpful and friendly and Dave the mecha More

by susielw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Kelleems and Dave the great mechanic!
Aug 18, 2023 -

Alan Webb Mitsubishi responded

Thank you for your feedback. We look forward to seeing you at your next service!!

Aug 20, 2023 -

Alan Webb Mitsubishi responded

Susielw, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Mitsubishi! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2023

John was great to work with. Very friendly and knowledgeable. We enjoyed our experience and are very excited about our new Outlander! More

by fournewlands
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mann
May 20, 2023

Very helpful. Welcomed me with a smile. And got my car done on time. Thanks More

by thasart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Ferguson
May 17, 2023

Excellent sales process and they took care of the found scratches and swirls on the cross More

by taylortm0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hendrickson
May 17, 2023 -

taylortm0 responded

Great service

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