Overall, I had a really good experience buying my first brand new car from Alan Webb. I went in one week ago today to test drive cars and get a value for my trade-in. Due to paving work in the parking lot, my poor internet specialist, Violet, had to ferry me back and forth between the dealer and the storage lot in nearly 90 degree weather, but she did a great job tracking down the keys and letting me ask every possible question about each SUV I was interested in. When I spotted a new silver Kicks with roof racks, I knew that was the car that would fit my lifestyle. We then headed in to talk financials which is my personal least favorite part of buying a car. Violet, Joe (finance), and AC (sales manager) worked with me for over an hour and half to get a good value for my trade-in, get the car I really wanted (even the more advanced SV model when an S was not available), and get my payments to a level that really fit my budget. We didn’t wrap everything up until 9:30pm which was 2.5 hours after they were supposed to close. And I noticed each of them stayed until all the paperwork was done and I had the keys in hand. Also, they’ve already booked my first oil change (complimentary), ran it through a car wash, and had me come back on Thursday to get the car cleaned and topped off with gas since the Service Dept was closed by the time the papers were signed.
My only qualms about the whole experience were all post-sale related: 1. The dealer was supposed to notify me on whether the financing went through within 4 days, but I never heard a word on the status, even after leaving a voicemail. I had to call my credit union to get an update and to know whether the car sale was final or not. 2. I got a random generic email on Wednesday telling me that the car I was interested in would be pulled up and they were looking forward to helping me buy a car (this was 3 days after I already bought the car). Not a big deal but still random. 3. When I took the car in on Thursday for the detail, the Service Dept was closing and had no idea I was coming. Not a huge issue as I had time to kill, but for someone with kiddos or on a time constraint, these little things might be a bit upsetting. Overall, I spent about 6 hours at the dealer the past week, but now have this new, shiny 2019 Kicks in my driveway so really no complaints here. Thanks Alan Webb for helping me with my first, brand-new car buying experience! Note: apologies as I never caught the Service man’s name that initially helped me and do not remember the man that got the keys from me for the detail (maybe Brian?), but they were both very helpful on Thursday when everyone was a bit unsure who I was or why I was there :)