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Alfa Romeo Fiat of Fort Worth - Service Center

3.9

4 Lifetime Service Reviews

400 West Loop 820 South, Fort Worth, Texas 76108

4 Reviews of Alfa Romeo Fiat of Fort Worth - Service Center

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June 07, 2018

"GREAT Service Department!"

- William Owens

While my actual purpose for visiting this dealership was to purchase a vehicle, my praise and appreciation goes to the AWESOME father/son team of Michael Johnson Sr. and Michael Johnson Jr. of the service department! Issues I encountered with my 2015 Cadillac CTS were resolved quickly and proactively, for which I'm very grateful. These guys made me feel I was the only person who mattered to them - WOW! Alfa Romero Fiat of Fort Worth, you are truly blessed to have these gentlemen in your employ. The professionalism and integrity they live by is highly noteworthy. In closing, BRAVO gentlemen and THANK YOU, as your example truly transcends your department!

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Recommend Dealer
Yes
Employees Worked With
Michael Johnson Sr and Michael Johnson Jr
February 08, 2018

"THANKYOU"

- N/a/

Highly recommend their service. Brought my Fiat 500 to be serviced due to a broken transmission cable. They had the part in and serviced it for $135.00 and change. In the rural town where the car is garaged Bruner who proclaims they are a Fiat dealership told me the same service and part would be $199,00 -$569.00 approx and they'd need to keep the car until the part came in.

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Recommend Dealer
Yes
Employees Worked With
don't know
May 17, 2017

"Contacted my attorney"

- Sorry dealership

On Saturday, May 13, 2017 I purchased a Fiat 500x. When I arrived I was greeted by Brandon Sasso. He proceeded to tell me about how he would be getting my windows tinted by someone else because they don't provide that service at the dealership. He said he would get me the contact information before I left. Approximately 8:30 pm I asked him for the information he change his story and said I will call you Monday. Monday came and went. I called Tuesday, May 16, 2017 at 9:17 and spoke with the finance manager Michael Crosley. After signing my contract on Saturday evening he expressed to me that if I needed anything to call him. I did. His response was I will call you back later (May 16th). Since he did not call me back I called at 4:00 pm. and he was gone for the day. So I asked to speak to Brandon he unfortunately was out to lunch. REALLY! Well the receptionist assured me he would call me back he didn't. Oh did I forget to mention they could not locate my second key to my new care. I was told in writing I would receive it via Fed Ex. As of today I have not. cc; attorney

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Recommend Dealer
No
Employees Worked With
Ron Blaylock, Michael Crosley, Brandon Sasso
Jun 08, 2017 -

Alfa Romeo Fiat of Fort Worth responded

I am sorry to hear about your experience here at the Dealership, In doing a investigation we gave you money for your tint even though you were NEVER promised that we would pay for it at time of purchase. We have done everything with in reason to try and help resolve the issues with the dealership, once again I am sorry to hear about your experience here at Ewing.

May 16, 2017

"Helpful and kind"

- maddiea1998

Overall great customer service. Very kind and willing to listen. Quiet with few customers. Willing to please. Happy to serve. Dedicated to work. Employees genuinely care.

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Recommend Dealer
Yes
Employees Worked With
Cody, Daryl Johnson
Jun 08, 2017 -

Alfa Romeo Fiat of Fort Worth responded

Hello, Maddiea! Thank you for taking the time to leave us a review. Our staff is full of great people who push to give 110% every day. Thanks so much for coming to visit us! Come back soon!!

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