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Alfa Romeo Fiat of McKinney - Service Center
McKinney, TX
10 Reviews
10 Reviews of Alfa Romeo Fiat of McKinney - Service Center
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June 20, 2019
Their service department has no clue of what they are doing. Tire sensor problem took two months of two and three times a week repair before it was fixed They dented front passenger side finder and claimed it w Tire sensor problem took two months of two and three times a week repair before it was fixed They dented front passenger side finder and claimed it wasn't their fault. They do sloppy half way repair. Most of their employees are gone. More
by Ru12pop
Employees Worked With
Service department.
Helpful June 15, 2019
Worst service EVER Under no circumstances should you use this dealership for anything. They have had our car for over a week and although it was leaking large amounts of Under no circumstances should you use this dealership for anything. They have had our car for over a week and although it was leaking large amounts of oil (after their sister dealership repaired the valve cover gasket- leading to the oil leak) and still haven’t fixed it. Finally sent an email asking if they’ve given up on my car and if so should I come and pick it up and the reply was— yes, I should pick it up. It’s dumbfounding to me that the service department at a Fiat car dealership is unable to fix a Fiat. 😂😂 I’m providing a one star because it requires something, but I’d give them no stars no because even putting one star implies they are remotely competent and they don’t even deserve implying they are anything close to competent. More
by Lkwalder123
Employees Worked With
Essence
May 29, 2019
AVOID AT ALL COST! ! I'm having the same problem as everyone else. I purchased a used vehicle on March 14th ,2019. Never did receive my plates. I paid an extra 500$ into m I'm having the same problem as everyone else. I purchased a used vehicle on March 14th ,2019. Never did receive my plates. I paid an extra 500$ into my total to cover my TT&L. I've called,E-mailed and nothing. Finally had enough,and drove down there from Oklahoma. I walked in to find only two people working. They said they were there "To take over and clean up the mess the other people left." I gave them the benefit of the doubt. Well they try to tell me that I could just print off temp tags through my E-mail. Well yeah sure if you want to go to jail. I asked the DMV about it,and they said No! They asked for their phone number so they could tell them that was illegal,but did the answer NOPE! We filed a complaint with the tag office about not receiving our plate's or title,so its on going Process . Just paid 30$ for a temp tag that they promised they would provide me with since it was their fault. ALL BULLCRAP!! Good job for hiring more CROOKED PEOPLE! Greedy.....KARMA will you back ,for all the customers you screwed over.. More
by robinchgos_3
Employees Worked With
May 21, 2019
worst experience, do not use this dealer impossible to get a hold of someone and/or get someone to call you back and that is just the beginning of your problem. would not recommend this deale impossible to get a hold of someone and/or get someone to call you back and that is just the beginning of your problem. would not recommend this dealership. complete nightmare. More
by cf
Employees Worked With
Customer Service
April 29, 2019
Repairs on my 500L I have been tryin to get my wheel bearings replaced on my wife's 500L for over a week now. Last Monday I had an 8AM appointment to have them check out I have been tryin to get my wheel bearings replaced on my wife's 500L for over a week now. Last Monday I had an 8AM appointment to have them check out the car. First off the service area door wasn't even unlocked until 8:30. Second, it took until 11;30 for them to come tell me that yes I was right, the wheel bearings are bad. Was told they could not fix it that day, did not have the parts. Here I am a week later, 9AM appointment and they can't start on it until 10:30? Then I was told it will take over 2 hours to do the repairs. Still sitting in the repair waiting room as I write this review. Best advice to anyone thinking of coming here for anything: RUN AWAY, as far and fast as you can. NEVER again will I deal with this location. More
by JavaKen1020
Employees Worked With
Essence, Customer Service
December 27, 2018
Horrible Dealership Purchased a Lexus from this dealership 9/24 Finished paperwork was never turned into the finance company after the approval . I was never notified o Purchased a Lexus from this dealership 9/24 Finished paperwork was never turned into the finance company after the approval . I was never notified of this , Oct when my 1st. Payment was due I go to make it with the loan company and was told dealership never turned in the paperwork. Go to the dealership that day , was told situation was turned over to the Corporate office who would be contacting me . Never her from anyone . Now the temp tag has expired . Go in meet a new GM who was nice . Received a temp tag , all the while I’m seeing that the vehicle that I’m driving is gone down in price on the website almost 5 grand of my price. Fast forward to Dec. they have reworked my deal higher interest rate and wouldn’t acknowledge the price difference. Walked away from the deal . Got my trade back , they had taken fog light clamp off the car, placed an old battery in etc. still haven’t received my money down back. So I go in because I was promise it to be overnighted . Was told it would come from Corp . Almost 3 weeks later still no money. I returned the vehicle without incident and have very professional. But these people have no respect for anyone’s time Business is business and they don’t handle business professionally ! Wish I could unload text and picture because I would sure backup my claims with it , just to prove they don’t operate in a professional and timely manner. More
by KPhillips
Employees Worked With
Customer Service
August 01, 2018
Honest, reliable Highly recommend. Technicians seem knowledgeable and honest. As a female, I have to deal with dishonesty in the car service industry quite often. I've Highly recommend. Technicians seem knowledgeable and honest. As a female, I have to deal with dishonesty in the car service industry quite often. I've been here for second opinions and they always come out cheaper and quicker. Thumbs up. More
by Jojoajam
Employees Worked With
Chris (?)
June 29, 2018
Worst customer service and management capabilities EVER! I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing I love my Alfa Romeo and the buying experience was very pleasant, but I regret to say that the service department is experiencing significant growing pains. It is virtually impossible to have the call answered when you dial the service department extension, and the response time after leaving a message is unacceptable. I have had to call the Sales dept in order to get a hold of a service rep. In addition, the service department opens at 8:30AM making it very inconvenient to deal with a car issue before going to work in the morning. Most service departments open at 7AM at the latest I hope that they will invest in resources to make the ownership experience as pleasant as the buying experience. If not, it will be a pain owning this car in the long run. I want Alfa to be successful in the US but they will have to significantly up their game to compete with other high-end car brands that pamper their customers. Update: went in Monday 5/21 for a “service engine” warning. Service dept manager said no loaner cars and technician could not even look at the car until at least Wednesday. Called back on Tuesday, still no loaner car, technician would not get to the car until at least Thursday... I need the car to get to work every day and hope the issue is not too serious and I’m damaging the engine by driving it. Need to get it together! New updates: Can I give zero stars? Technician finally got to my car about a week later. It’s a sensor, he says, and needs to be ordered. Will take about a week. Obviously it takes 10 days. Then a couple of days to actually fix it. I was out of a car again for 2 weeks (seems to be the standard time they get anything done here). Here is the kicker: first, I had asked to look (again) at the speaker that was vibrating and they had already replaced once. Well, they waited until AFTER the engine sensor arrived and they replaced it to START working on the speaker. This added 2 days. WHY WOULDN’t you fix that during the 10 days you are waiting for the sensor to come in? Would that be too efficient? But wait! There is more! I asked them to see why my brakes were squealing, with only 6000 miles on the car. He says “i took it out myself after the technician did (for a joyride?) and the brakes are NOT squealing”. I pick up the car and the first time I break...you guessed it! The breaks squealed and they have been since. I sent them a video of it with the sound. You say “no, you are kidding, they can’t be sooo bad”. Well, what if I told you the the VERY NEXT DAY after i picked up my car the SERVICE ENGINE” light came on again?!? This was the very reason i had brought the car in in the first place and the very reason they had to order the $100 sensor from ITALY. (Quick aside, why wouldn’t the dealership keep one of the $100 parts in stock? In the state of Texas? In the US? In the North American continent??? Too good of a supply chain practice? Do you believe me now? THIS PLACE IS NOT WORTH OF THE ALFA ROMEO NAME. I dearly hope they lose it and someone with decent management practices and customer service opens one. Otherwise, I’m screwed! P.S. no answer from the dealership to my review yet. What could they say? More
by Agreco33
Employees Worked With
Several, useless,
March 02, 2018
Salesman at Taste of Fairview The salesman at the Taste of Fairview yelled at my wife for sitting in the car. I would never buy a car from these people. The salesman at the Taste of Fairview yelled at my wife for sitting in the car. I would never buy a car from these people. More
by caring husband
Employees Worked With
salesman with glasses
January 13, 2017
Great dealership Fantastic group of people at Alfa Romeo Fiat of McKinney. Took my car in for an oil change and could not of been happier. It has been six months sinc Fantastic group of people at Alfa Romeo Fiat of McKinney. Took my car in for an oil change and could not of been happier. It has been six months since I was in last and so much is changed. The stores brighter cleaner and just all in all happy environment. Met the new owner as well as the assistant sales manager of the store Kyle. They went out of their way to make me feel at home that's what I love about my Fiat family More
by Fiatguy
Employees Worked With
Darrell Kyle
