I called Jeff Zamler and explained my needs and desire to purchase a FIAT 500X. Within the hour, I got an email with a detailed offered. At every step of the way, Jeff, and later John McCaffrey, were very responsive, courteous and helpful in moving the transaction alone. I did not feel pressured to buy, they focused on what I wanted and making sure they delivered to my satisfaction. I was very happy with the experience.
For the final documentation, Annjanette Futie stepped in. She explained all the documents and some additional maintenance programs and warranties that could save me money. She did not pressure a sale of these products and gave me enough information to make a decision.
On delivery, Jeff explained every feature of the car and answered all our questions. He gave us another business card and asked that we did not hesitate to call him if other questions came up.
I drove 92 miles round trip from NY to close the deal, I am happy I did!