In July 2022, I had my 2017 Giulia with 72,000 miles
brought into service for a starting issue. I was advised by the dealership it was most likely due to a loose battery cable. They also advised me I ha
brought into service for a starting issue. I was advised by the dealership it was most likely due to a loose battery cable. They also advised me I had an o-ring turbo coolant line leak, which was a $1,600 repair, a bad lin relay (for the auxiliary water pump to operate), a $400 repair, and the need for a front end alignment for $200.
I requested an itemized breakdown of the parts and labor for these items and didn't receive one except in a text from the service manager summarizing the totals for both parts and labor of the o-ring replacement, but nothing itemized in a proposed service order.
After further research, I also found out in a technical service bulletin the o-ring leakage was a manufacturers defect flagged in August 2017; and although not the subject of a recall, it was a bulletin to service departments for their customers to address and replace the defective o-ring, especially within their warranty period. During my warranty period and afterward when my car had been there for service, this issue was never brought to my attention.
I had also asked for an appraisal of my vehicle while it was in service for a possible trade-in, which was not provided. I was also charged $225 for a diagnostic fee, and the $20 coupon I submitted as a discount to that fee was ignored.
Out of frustration and the fact that neither the dealer or Alfa Romeo Customer Care were not assisting me with the o-ring issue, I removed the car from their service department to get a second opinion on these proposed repairs. The car is running fine now despite not having any of these items done.
While the car was in service, I had also sent an email to Alfa Romeo Customer Care asking for assistance with the TSB issued 8/2017, which was when I bought the car. They have never responded despite a second request to do so.
Alfa Romeo owners taking their cars in for service are recommended to get an itemized parts and labor breakdowns of any repairs and possibly obtain a second opinion. It's also recommended that they go online for any TSB's on their car, especially while it's in warranty, since the dealership doesn't seem to bring them to their customers attention.