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All American Chrysler Jeep Dodge Ram of Odessa - Service Center

4.2

48 Lifetime Service Reviews

2510 East 8th Street, Odessa, Texas 79761

48 Reviews of All American Chrysler Jeep Dodge Ram of Odessa - Service Center

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September 30, 2018

"Service Dept needs a top down rehaul"

- ReadThis

I believe most of the reviews here are for sales. But buyers be forewarned, the service dept is an absolute abomination. Service appointments are at least 4-5 weeks far. While that is understandable as they are busy, even after you drop your vehicle off for a scheduled appt made 5 weeks ago, its not looked at for days until you harass them incessantly. Phones are never answered and the only way to contact them is to physically walk into the dealership. My complaints were not even addressed and I ended taking my vehicle to an independent mechanic to be taken care of. One of the service advisor's statements sums it all. When I requested a recall to be completed, the response was "we dont have time to order parts and do service for a recall". Bear in mind, this was SAFETY recall that was requested to be completed. Refusing to honor a safety recall is a liability for FCA.

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Recommend Dealer
No
Employees Worked With
Nov 15, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Hi, My name is Chris Low and I am the General Manager. I am sorry to hear that you had a bad experience. It is my goal to ensure that every customer interaction is a positive one in an effort to earn customers for life. I would like to discuss this further. Please feel free to reach out to me at clow@lithia.com

August 27, 2018

"Very Bad Experience. "

- Travelinman77

I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had problems with it since. It has been in the shop with them at least 3 times and soon to be the fourth. They report that they are backed up and pretty much you have to make an appointment and you will be seen about a month later. That is ridiculous, how do you run a business this way? She constantly gets the run around, and when asked about speaking to management, she's told that they will be in the next day, when they are not, and sometimes I think they give fake names for management. Their communication and commitment to excellent customer service is lower than a grade F. The right hand does not know what the left hand is doing there most of the time. When she leaves messages for someone to call her in the service and/or sales dept, it is never returned. This is the first step, and I hope that someone, a real person in management there, sees this, and starts to fix it. If the dealership does not satisfy this issue, we will take it to the next level, either to corporate or attorney. We are tired of this and will no longer be tolerant with their short comings.

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Recommend Dealer
No
Employees Worked With
Victor Garcia
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jason Etherton
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jose Tejada
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Low
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jon Buckalew, Jose Reyes
Sep 04, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

My name is Chris Low, and I am the General Manager. Thank you for bringing this issue to our attention. We try to maintain the highest standards of service, but it’s clear we fell short in your case. Please contact me at your convenience, I’d like to find out how I can earn you back as a customer for life. Chris Low, General Manager

July 09, 2018

"GREAT!!!"

- cindy 84

Great customer service and help from REGINA, went in for to do an oil change. Waiting area was clean and comfortable!! Thank you so much.

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Recommend Dealer
Yes
Employees Worked With
REGINA
Jul 16, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for the review, Odessa Chrysler Jeep Dodge appreciates when our customers take time to leave a note about us! We are glad you experienced our world-class customer service and hope to see you again with your friends! – Chris Low, General Manager

July 07, 2018

"Oil change"

- Desert Turtle

I would recommend that you drop off your vehicle for oil change as on the date it was taking 2+ hours for an oil change

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Recommend Dealer
Yes
Employees Worked With
Norma Padilla
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Emily Reddell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Myra Vega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Kimberly Drake
Jul 16, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thanks for taking the time to mention how long your oil change took and still leaving this great feedback. It’s for people like you that we do what we do! If you have any friends looking for a vehicle, please send them our way - we’ll take great care of them. Cheers, Chris Low, General Manager

June 22, 2018

"Recalls? No problem here. All American is one and done! "

- Totoro

Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that never happened. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thanks for taking time to mention that we exceeded your expectations and leaving this great feedback. It’s for people like you that we do what we do! If you have any friends looking for a vehicle, please send them our way - we’ll take great care of them. Cheers, Chris Low, General Manager

June 18, 2018

"Repairs less than estimate "

- alcary74

The staff were courteous and professional. My repair cost was actually LESS than my estimate. I am beyond satisfied and will use them again, if the need arises!

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Recommend Dealer
Yes
Employees Worked With
Emily Reddell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 26, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Everyone at Odessa Chrysler Jeep Dodge loves to hear from customers like you! Thanks for spending your afternoon with us. Next time you’re here, ask for John - I’d like to say thanks in person! - Chris Low, General Manager

June 05, 2018

"Fast and helpful "

- Aggies2018

I came here because a good friend of mine recommended me. I was satisfied with the work, very helpful and fast. Will be returning for my next oil change.

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Recommend Dealer
Yes
Employees Worked With
Regina Mancha
Jun 26, 2018 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thanks for taking time to mention you were referred by a friend and got outstanding service and leaving this great feedback. It’s for people like you that we do what we do! If you have any friends looking for a vehicle, please send them our way - we’ll take great care of them. Cheers, Chris Low, General Manager

May 30, 2018

"Awesome!"

- Susie

I always take my vehicles in to All American Dodge of Odessa, and Jose Tejada always goes out of his was to help me and answer my questions. I really appreciate all he does to make sure that my vehicle is taken care of, and that I know what is going on from the beginning to the end. Thank you Jose!!

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Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 04, 2018

"Great Team"

- Boss

Purchased 3 vehicles from these guys and will buy my next from them. This was my first service experience with them and was blown away with the quality of my experience. Thanks Y’all!

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Recommend Dealer
Yes
Employees Worked With
Norma Padilla
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 24, 2018

"Superb!"

- Shannon Goodson

Absolutely spectacular! Thank u! Very fast, friendly, and efficient. Pulled right into the service center, work was completed and I was able to leave. No issues at all.

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Recommend Dealer
Yes
Employees Worked With
Rocky Barnes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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