I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had problems with it since. It has been in the shop with them at least 3 times and soon to be the fourth. They report that they are backed up and pretty much you have to make an appointment and you will be seen about a month later. That is ridiculous, how do you run a business this way? She constantly gets the run around, and when asked about speaking to management, she's told that they will be in the next day, when they are not, and sometimes I think they give fake names for management. Their communication and commitment to excellent customer service is lower than a grade F. The right hand does not know what the left hand is doing there most of the time. When she leaves messages for someone to call her in the service and/or sales dept, it is never returned. This is the first step, and I hope that someone, a real person in management there, sees this, and starts to fix it. If the dealership does not satisfy this issue, we will take it to the next level, either to corporate or attorney. We are tired of this and will no longer be tolerant with their short comings.