Fayetteville Ford, LLC

Kathleen is very knowledgeable on the new Ford features. We traded from 2018 to 2023 model and things have changed considerably regarding bells and whistles. She knows her stuff. Kathleen worked tirelessly We traded from 2018 to 2023 model and things have changed considerably regarding bells and whistles. She knows her stuff. Kathleen worked tirelessly with us (it was her day off) to reach an agreement on the purchase. Out of her control was the super long process of our vehicle appraisal, and prep of purchased vehicle. (Only one person in prep area, and we were there 6 hours total). So, although I give Kathleen a huge 5.0, overall, I have to rate the dealership a 4.0. I sincerely believe the folks inside could have done more to speed up the purchase process. More

My car was in the shop for 4 and a half months. The communication was terrible. The service advisor even lied to me stating my only option is to rebuild my transmission because it's a cvt, which I The communication was terrible. The service advisor even lied to me stating my only option is to rebuild my transmission because it's a cvt, which I later found out to be a lie (they do sell new transmissions). I don't know why they wanted to keep my car so long... I WILL NEVER GO BACK TO FAYETTEVILLE FORD IN FAYETTEVILLE, GEORGIA AGAIN IN MY LIFE. That was a HORRENDOUS experience. I wish I could give a negative 5 star rating. More

With new management, poor customer service because they dismissed long time employees who knew what they were doing and could answer questions and knew enough about the products to be able to help. What a dismissed long time employees who knew what they were doing and could answer questions and knew enough about the products to be able to help. What a huge disappointment!! Strong suggestion - go somewhere else. More

Our purchase from Fayetteville Ford went smoothly thanks to our sales man Jonathan. Went above and beyond to get us out the door within 2 hours. Even gave us snacks while we waited to sign papers. to our sales man Jonathan. Went above and beyond to get us out the door within 2 hours. Even gave us snacks while we waited to sign papers. More

I want to give this service dept a big 5 for the work on my recent Ford Ranger recall that inspected my rear seats for a Child seat and also improved the headrests where it solves a blind spot issue. Key my recent Ford Ranger recall that inspected my rear seats for a Child seat and also improved the headrests where it solves a blind spot issue. Key to my rating was because of Navy Vet TYLER BURNETT. Contact him and he will schedule and even remind you of your appointment. Like a Doctor's appointment.. wow. He was polite, honest and professional and recommend you consider him for tough service jobs and especially, recall work that he did for me. BURNETT clearly made my service dept visit very acceptable. More

I bought a hyundai from them guess I didn't do my homework, I'm 3000 upside down, in other words it's worth less than I paid. I have had it a year and the air bag light is on, and now the ac stopped homework, I'm 3000 upside down, in other words it's worth less than I paid. I have had it a year and the air bag light is on, and now the ac stopped working and the dealer at fayetteville ford said too bad they don't service it even though I bought it from them. I wouldn't recommend that attitude to anyone. I will never return there and will not recommend them. J r norton 678 530 7174. More

Once again Fayetteville Ford performed flawlessly. The mechanics involved performed an outstanding job. Tyler Burnette is a credit to your maintenance team, he was very helpful and respectful of the w The mechanics involved performed an outstanding job. Tyler Burnette is a credit to your maintenance team, he was very helpful and respectful of the work that I needed done by explaining the maintenance to me. He was also spot on with the estimate for the work to be done. He called me when he said he would for our Explorer to be picked up. More

Fayetteville Ford is a great place to service your Ford or any car. We had a great experience in the Quick Lane area and would highly recommend. Our advisor Tyler B. was awesome and took great care of us. or any car. We had a great experience in the Quick Lane area and would highly recommend. Our advisor Tyler B. was awesome and took great care of us. Pricing is reasonable and competitive with other car repair businesses in the area. We dropped off a car with a dead battery and got that and other routine maintenance completed. Got our Ford Focus ST back in top notch condition. Thanks Tyler and Team! More

Service department was great and got job done correct and fast. Tyler Burnett kept me informed the whole time and was great to work with. fast. Tyler Burnett kept me informed the whole time and was great to work with. More

I had a Friday 11 AM appointment for a "Restraint Control System" warning light issue (under warranty). After being without my car all weekend, I called on Monday to touch base. No returned call. I stopped b System" warning light issue (under warranty). After being without my car all weekend, I called on Monday to touch base. No returned call. I stopped by because I needed something from my car. I then pressed for information on a progress update and was told it will not be until Friday that it would be even looked at! One week of just sitting in a lot is a bad deal and made no sense. Why the appointment? Shawn the manager was very polite and helpful and agreed I should just bring it back another less busy time. I told James he could have communicated better. What a waste of time for everyone. Not sure I want to try again. More