I'm leaving this review in the sales reviews and service reviews as well as calling in my complaint in hopes someone can salvage this service department and save customers the headache I had to endure.
Took my new 2019 Wrangler Sahara JLU for my first service, oil change, tire rotate, and steering dampener recall about 2hours worth of work.
Scheduled an appointment online on Monday for Friday morning 930am. Called ahead on Friday saying I would be 15 min late, was actually about 10. Pulled up to the "drive thru service" lane, no one came out or opened the door. Walked in myself stood in service a few min staring at about 4-6 service employees and greeted by none. Finally a service writer poked his head out from behind a computer screen and said they would be right with me. 5 min later I was told to move my own vehicle into the service area (xxx is the point of the 5 other employees and the drive thru)?
Finally got checked in, told I would receive an update phone call, and went on my way with my girlfriend in one of my other vehicles. Had a nice day running errands buying presents and having lunch until about 2pm. No phone call, I decided to call myself. I was told my Jeep was next and I could expect it about 5pm. I asked what the point of me scheduling a service at 930am was if it wouldn't even have been pulled in by 2pm, and wouldn't be done until 5pm, over 7 hours later? Unable to answer his excuse was "the service department got a little backed up yesterday". Ok but xxx does that have to do with MY JEEP TODAY and why couldn't I have been told this information the second I stepped through the door or at least before I left believing I would have it done in a few hours?
I lease my Wranglers meaning I will be getting a new one every few years and oh I also spent 3500 on wheels and tires that I had installed on it brand new through the dealer.
I will not be buying any of my future vehicles from Allen Mello, nor servicing my current ones thru them.
Someone should educate the service manager and team about the importance of service after the sale, Allen Mello your service department is losing you SALES!