Bob Moore Volkswagen

Some staff were friendly and kind so I won't give them 1 star, but... The service department is AWFUL. I scheduled an appointment to have it looked at (because they said if I did there would be no wait) But star, but... The service department is AWFUL. I scheduled an appointment to have it looked at (because they said if I did there would be no wait) But when my appointment time came, they said it would be four days before they could get to it. When I finally dropped it off I told them my fuel mileage had dropped and that it would struggle to start then die. When I picked it up, my paperwork showed what the tech notated as far as issues are concerned was that my fuel economy had dropped. Nothing about the starting issue. Now my speed sensor is bad. The sensor that's I the same area as my fuel system which they flushed to "fix" my issue. The next thing I know, they want to charge me $500 to fix something that wasn't broken before they worked on it. And (no surprise) she still has starting issues and is leaking along where the fuel line takes fuel to the engine block. Don't take your care here. They don't listen they don't care all they want to do is make a buck at your expense. On the bright side I got a free water bottle. It was a sweet gesture at the time, but that's all I have to say in favor of Samuel Allen of Edmond. More

We bought my VW Atlas in August of 2021. We haven’t had the best experience with another VW dealership but Allen Samuels has been way more helpful! Especially Robert, the manager of the serv We haven’t had the best experience with another VW dealership but Allen Samuels has been way more helpful! Especially Robert, the manager of the service department. He was not only able to make sure my 3 recalls were checked out and completed, he made sure of multiple other issues I had going on were fixed. He told me I had a bulge in my tire and to come back and he would get in immediately and my new tire fixed. He stuck to his word and got me right in. Also, he gave my 2 year old a sweet stuffed animal to play with while we waited! Thanks so much Allen Samuels! More

The staff was wonderful, they were just VERY short handed. The fixed op manager was very understanding of our frustration with a warrantied item compromising (damaging) an unwarrantied item. He took g handed. The fixed op manager was very understanding of our frustration with a warrantied item compromising (damaging) an unwarrantied item. He took good care of us and did the best he could being short staffed. More