Everyone was very courteous and helpful. My salesman stuck with me and we finally came to a mutual agreement. The dealership is very busy and even though he was helping other customers he was very attentive and never left us waiting.
He found the exact car we wanted and things went smoothly
My vehicle, in for its first 5K service, was returned in less than a half hour. This was unexpected. First, because my last service appointment, a 25K service on a previous vehicle took an hour and a half. Second, because this time the vehicle was washed and vacuumed, again a first for any of my service appointments over the past 13 years. So I applaud Allen Toyota in improving on their already excellent service. Thank you.
I had an excellent experience.for my first service check-up. The service rep. was awesome.and very knowledgeable and helpful. An A+ for sure. The tech went above and beyond to assist my every need and made the visit a pleasant one.
Allen Toyota has always been wonderful to me! From my purchase with the help of Carl Watson, to my battery dying and Brandon calmly telling me to keep driving and come straight to the service department. I ever been in a dealership where I felt so welcome!
"Third time excellent experience with vehicle servicing ."
The service received was what I have come to experience with Allen Toyota. I booked my service and all service matters were handled and explained to me upon completion of the service. The employees are always courteous and the waiting room is pleasant and welcoming. I have had this Toyota serviced since new at this dealership and previously had my classic Toyota Celica serviced here.
This dealership has proven to me to be the best I have ever experienced.
Allen Toyota is a great dealership to buy and to have your Toyota service. Their sales and service personal are the greatest in the business. Their service personal is to service your needs and not to sell you services and or parts that are not needed but to advise you there of.
My sales person, Doneshia was friendly with a naturally outgoing personality which I enjoyed. She did a fine job of locating the RAV 4 that met my needs and was patient as I presented my reasons for a price I thought was fair. Her manager David okayed my final proposed price and also got me a very good interest rate. I’m quite happy with the result.
My minor quibbles were that that the process took half a day (4 hours) and the sales pitch for add-on maintenance packages was high pressure. No complaint against the business person, as I understand it’s what Allen expects of her.