Anaheim Mitsubishi

NO STARS. This thing that goes by the name of Andrew Lluen is awful and terrible. He is the worst person I have ever encountered. I would never do business with him or anything he touches. Lluen is awful and terrible. He is the worst person I have ever encountered. I would never do business with him or anything he touches. More

July 14 2019 Greatest Experience My name is Christina, I am not from Anaheim, I traveled 500 miles to purchase my 2019 Outlander Sport LE exactly One Year ago. I worked with Andrew L My name is Christina, I am not from Anaheim, I traveled 500 miles to purchase my 2019 Outlander Sport LE exactly One Year ago. I worked with Andrew Lluen for approximately 30 days before I made my decision and he helped me along the way. Andrew even picked me up from the John Wayne Airport and fed me dinner at the dealership. This dealership is amazing, I also worked with the financial staff; Ali Jaffer and Samy Nassraallah, they were both so friendly and got me the best deal all around in every area. This vehicle is amazing. I tested the 0-60 mph in 10 seconds. The "S" sport feature on the stick shift gets you out of trouble if needed. This vehicle slows way down on its own down 6% grade -no breaking necessary. The air conditioner cools the inside of the vehicle instantly 😎 The gas mileage on the highway is 30 MPG. It even knows me; it locks on its own when I am home but not when I am at the office 😍 I owned a Montero Sport before I purchased this car and now I will always own a Mitsubishi. The Mitsubishi Forums are awesome. Anaheim Mitsubishi had ⭐⭐⭐⭐⭐'s when I found them on the internet a year ago. I would give this dealership and their staff ⭐⭐⭐⭐⭐⭐stars if i could. Thank you Anaheim Mitsubishi for making my experience memorable. The 1 and only issue was I didn't take a picture with all my sales guys 😉 I will be back to take this photo because I will never forget my experience. More

Worst trying to buy experience I ever had highly not recomen Salesman Andrew was extremely rude and stubborn and tells me I cannot afford a car a honda odyssey over 8 years old for 23k I live in texas and honest Salesman Andrew was extremely rude and stubborn and tells me I cannot afford a car a honda odyssey over 8 years old for 23k I live in texas and honestly I never seen any dealer in usa trying not to sell a car not my 1st rodeo I bought many cars out of state 3.9 stars now a days really tells how horrible a certain dealership is most dealers are over 4.5 stars with quality staff and professionalism More

Great Time The staff was very helpful in all areas. Got me the car that I was looking for. I would recommend it especially my salesperson Ali. The staff was very helpful in all areas. Got me the car that I was looking for. I would recommend it especially my salesperson Ali. More

Liers. Misleading. Non responsive I bought this car over 9 months ago and I still don't have my registration or title. My plates expired a 3 months ago and they are holding out my pape I bought this car over 9 months ago and I still don't have my registration or title. My plates expired a 3 months ago and they are holding out my paperwork through DMV. Management promises a phone call back promises that they would resolve this. Nothing has happened, nobody has call me back. More

Service is UNPROFESSSIONAL I wish stars did not exist for this review because this place definitely deserves ZERO. Last month, some idiot technician overpriced me on some tires I wish stars did not exist for this review because this place definitely deserves ZERO. Last month, some idiot technician overpriced me on some tires here when I was clearly trying to price match with him. He prided himself for use to working at a tire shop too.. I believe his name was John or Joe and he even threw his service technician who was doing my oil change and tires under the bus by saying he's going to be fired soon for his poor performance.. Do you think a customer wants to hear that? On top of all this, I booked an appointment at 8 a.m. and didn't leave until 12 p.m. while other people just walked in and out without an appointment. Also, I am waiting on Tom (service manager) to give me a check that refunds about 5% of what they over priced me on tires. Do not service your car here or even buy a Mitsubishi anymore. I would rather service my car at American Tire Depot on Cerritos Ave and Walker. They have honest workers there who break things down for you. Avoid this dealership at all costs! THIS PLACE IS TRASH! More

Misleading I was super excited to come to a dealership that was close to home but that I also thought would treat me with the best of care. As I entered the deal I was super excited to come to a dealership that was close to home but that I also thought would treat me with the best of care. As I entered the dealership, I was super excited to get a brand new car as well as hearing what my interest rates would be knowing that I have a 7.6 and above credit score. Not only did the salesman not have much information for me regarding the car that I was interested in, but he was not aware of the cars that were even on the floor. When I asked the dealer questions, he was unable to provide clarifying answers. The first day I left providing a down payment with no idea of my interest rate. I called multiple times to ask for my interested rate while being given the run around. I left the dealership the first time on Friday when they ran my credit and called everyday to gather more information only to speak to them the day my car arrived in person. Not only did the salesman order the wrong car, (I was specific with my interior and while the wrong car came 2 days before there was never any mention of it before my arrival to pick it up) but also, the finance manager told me that I was approved for a 4.5% interest rate. My confusion is that there are several other people that I know with a much lower credit score than myself and have been offerred a much lower credit score from the bank. My question is, was it really the banks that gave me that credit score or was the finance manager trying to jerk me around? He argued that no one is giving lower interest rates any more and if I were to go to a bank on my own they would give me the same rates. Meanwhile, I hve friends receiving a 1.9% interest rate with a 6.9 credit score. The overall feeling of Kings Nissan did not make me feel welcoming nor comfortable. The entire time I felt like I was a customer being used and jerked around. I will not be coming back to this Nissan dealership. More

BAIT & SWITCH Been working with Peter who states he is the Internet Manager regarding a 2017 Outlander Sport GT, in an attempt to buy before end of Feb 2018. Peter Been working with Peter who states he is the Internet Manager regarding a 2017 Outlander Sport GT, in an attempt to buy before end of Feb 2018. Peter on or about 2/9/2018 quoted and promised a price of $22,347.00 for said GT as 'he is the Mgr and wants to help me out' what he says. To make the long story short over the next week or two we continue to discuss said price and the financing plus an additional rebate which he says he needs to speak with his Mgr (I later learn his manager is Carlos) who is out due to an emergency in the family. Then on or about 2/25/18 at about 2:45pm Peter calls and asks if we will be going to the dealer as he has the best deal for us-I remind him of the quoted price to which he responds YES-I will honor the price I have quoted you---My wife is sick with the Flu but we still show up-no sooner than I get out of my car that he tells me the vehicle we have been discussing was just sold--BUT no worries he has an identical vehicle for us --once again I ask him if this so called identical vehicle is being sold to us at the price he has quoted and promised--he says YES not just in front of my wife but in front of about 4 or 5 other salespersons standing around us. He asks us inside after I ask him to show us the identical vehicle--he says lets do the paperwork first as the vehicle is really far away. He begins to start asking for personal information when I stop him and ask again for the numbers in writing and we want to see the identical vehicle-he goes and gets us a paper which seems to show all that the so called identical vehicle has. We noticed that the vehicle does not have all of the features the one we were talking about -to which he answers OHH you want that in the car? He continues to write numbers as if we have agreed to something--I noticed that he starts with the $22,347 number he quoted me and begins to add $500, plus $500, plus $1000-----I TELL HIM STOP what the xxxx are you doing-you promised me $22,347--he say Yes of course but we have to add back the incentives/discounts you do not get--at this time I get up and tell him that he has lured us to show up and then pulled the old bait and switch--after a few more minutes of arguing about what a liar he is-another person who identifies as Carlos and the general sales manager shows up-and asks what is going on-i hurriedly explained to him and he asks if Peter ever told me about the so called discounts that we were not entitled to-I respond by telling him...do you think we would be here if we had known that the price promised was not really the price and that Peter would not honor his promise? we then proceeded to walk out-with Peter behind us telling us that he is keeping his promise but has to add back all those numbers as we did not qualify--i asked him once more--did you ever tell me this on the phone-he says NO but you should have known. We left On Monday I get a call back from a Vashier (?) who says he reviewed the paper work and wishes to apologize for the misunderstanding and wants to make things right-he claims to have the same vehicle for us at a reasonable price-I find out that the vehicle he is talking about he wants to dealer trade with another dealer-BUT he tells me that he cannot sell me the car for the promised numbers but will do me a good deal of $23,800 plus taxes, etc. i told him to send me the numbers in writing and I would discuss with the wife--that evening he sends me numbers but for stock number different from what we have been discussing--I write back and told him NO--we are reporting this dealer for their shaddy tactics and to warn others of what they are doing to innocent consumers More

Terrible service and rude AVOID TIMOTHY MILLER!!! If I could give this place 0 stars I would. I wanted to buy an Outlander PHEV SEL. This car is advertised for $4088 down and a AVOID TIMOTHY MILLER!!! If I could give this place 0 stars I would. I wanted to buy an Outlander PHEV SEL. This car is advertised for $4088 down and a monthly payment of $259. I wanted to put down $3000 and pay $300 per month. The car I wanted had an MSRP of $1000 more than what was advertised. For every $1000 added, you pay an extra $28. So, I should be paying $259 + $56 = $315. Tim tried to tell me for every $1000, you pay $36 more. This is a lie and he knew it. He tried to make me pay more on my down payment. LIES AND SCAMS. Not only that, but he was trying to negotiate via text and while negotiating, he got annoyed and told me to stop texting or he is suing me! Aside from that. I was talking to a manager to try and do a deal. He said he would have a look and he took off. When I asked to talk to him again they said there is no point and he is busy. RUDE and unhelpful people. Go to a differen Mitsubishi. Forget these con artists. More

MISLEADING ONLINE PRICING, THAT THEY WILL NOT HONOR I contacted this dealer initially through email, and eventually via telephone. I verified the pricing with the sales staff early morning around 11am t I contacted this dealer initially through email, and eventually via telephone. I verified the pricing with the sales staff early morning around 11am to make sure that it was correct and if there are any restrictions or fine print, before i make an appointment to see the car, and the sales staff told me that the Final Price online is the actual discounted price plus taxes and fees is what I'm gonna pay. So i made an appointment later in the evening to test drive and buy the car. i Drove 2 hours from my work to get in this dealership because the pricing was very competitive. When i got to the dealership i test drove the car and while proceeding on buying the car, the sales staff told me there was an error in the pricing, and that they cannot honor the online pricing, which is the pricing that i verified with them beforehand on the phone. One of the manager even spoke to me telling me that it was a system error and that it is nobodies fault and there was no way to honor that price. I called the Dealership @ 11AM and went to the dealership @ 7PM, they had all those hours to verify the error and contact me about it, i even called around 5PM to confirm my appointment, and they did not tell me anything. So Basically, THEY GET YOU TO COME TO THE DEALERSHIP USING MISLEADING ONLINE PRICING THAT THEY WILL NOT HONOR, EVEN IF YOU VERIFY IT BEFORE DRIVING THERE. Personally, i think this is by far the worst dealership you can encounter. i saved the e-mail conversation with the sales staff to prove this. When i was walking away the sales staff called my attention and apologized, he tried to remedy the situation by offering me cash for my gas, i'm confused if i'll take that as a good gesture or an insult. More