Andrews Cadillac Brentwood

We feel that the provided did not meet expectations for the bill. Over $3,600.00. The brakes still squeeked after pickup, the A/C still blows weaker in the front than before. It is noticeably warmer than i the bill. Over $3,600.00. The brakes still squeeked after pickup, the A/C still blows weaker in the front than before. It is noticeably warmer than in years previous. Note in repair said "working as designed" We don't feel this is correct. Engine mount repaired, yes but feel this was a very expensive bill for what was done. Automatic Wash provided with no permission from us. Brushes and automatic washes are hard on vehicles. Side and top of plastic trim noticeably affected after the wash but we were told it was from the sun. These spots were not from the sun. We did not request nor were told that our vehicle would be taken through an automatic wash. We hand wash this 2024 escalade to avoid the wear and tear from an automatic wash. Passenger side door arm rest had noticeable flakes/almost looked like ashes but can't confirm at this time. Noticeably dirtier than it was before dropping it off. When we arrived to pickup, we saw the associate drive too fast in the parking lot and enter the bay with stopping hard. Just seemed no care for our vehicle More

I was told it would be 1. 5-2 hours for the service while I waited. It took over three hours. 5-2 hours for the service while I waited. It took over three hours. More

I was able to schedule an oil change for the next day. The oil change and general inspection was done quickly. I appreciate they always wash my vehicle when serviced. Jeff Cost always has been nice to wor The oil change and general inspection was done quickly. I appreciate they always wash my vehicle when serviced. Jeff Cost always has been nice to work with. No complaints. More

Great service! Always helpful and suggests great recommendations to keep your car running longer. Thanks! Always helpful and suggests great recommendations to keep your car running longer. Thanks! More

Great staff! Been with them for awhile, Currie, Nelson, Alex, Rocky, Donnie, Carol. All professionals! Been with them for awhile, Currie, Nelson, Alex, Rocky, Donnie, Carol. All professionals! More

Great service and the service team member Rocky is awesome!! Very attentive and professional. Kudos to the Andrews Cadillac dealership. awesome!! Very attentive and professional. Kudos to the Andrews Cadillac dealership. More

Staff very courteous and explained service being done. Service area was very clean. Awesome people. Service area was very clean. Awesome people. More

made buying a car pain less . great team . working together. was a fair trade in on my 2014! great team . working together. was a fair trade in on my 2014! More

Rocky ROCKS! Very attentive and very knowledgeable! Andrews Cadillac is the best dealership I’ve ever worked with! Very attentive and very knowledgeable! Andrews Cadillac is the best dealership I’ve ever worked with! More

I was overcharged for an oil change. I questioned the service writer, and she was rude and aggressive and said it was accurate. I called the service manager after I left, and she confir I questioned the service writer, and she was rude and aggressive and said it was accurate. I called the service manager after I left, and she confirmed I was overcharged. The service writer should be retrained. I will likely take my vehicles to a different service provider. I don’t trust the ethics of this dealership. More