I didn't even get my used vehicle home before the radio started shorting out. I emailed Parker the next day and sent a photo of the radio with the right side of the display completely blank (no lights) and told him about it automatically switching to auxiliary mode without me touching it. When I called him later that evening, he acted as if he didn't know who I was, nor why I was calling him. Instead of telling me to bring the vehicle in and they'd see what was going on with it (even for a simple diagnosis), he essentially told me, "Too bad," and then refused to let me speak to the general manager on the phone. When I asked when the GM would be available, he said that he didn't know, his schedule was too scattered to give me the next date he would be in the office.
I did not purchase an extended warranty on this used vehicle, but I also expected to be able to drive it home without having any issues. Clearly, there was something wrong with the radio before I drove it off the lot, and the dealership did not disclose that to me. Everything was marked in the "green" on the inspection report I received. I am not unreasonable, but good customer service would have been to say, "Please bring it back to us, and we'll find out what's going on for you." Then, if it's something small, they could have fixed it and had a thrilled customer who would have talked about how wonderful they were. If it was a huge cost issue, we could have had a conversation at that time about who was responsible for paying for it given that I didn't purchase the warranty. But, I truly think it's a minor short issue, and it's the principle in the way I was treated as a customer. I will never purchase from another Andy Mohr dealership again, and I will tell anyone I come across who is shopping for a vehicle just what a terrible experience I have had with this Andy Mohr dealership. It's certainly not what they espouse on their website: “We simply treat our customers the way we want to be treated,” states Mohr. “We are committed to being in business for the long term.” Clearly, this philosophy does not trickle down to the individual dealerships.