Angela Krause Ford Lincoln

My service was for an engine coolant change and two recall items. The service writers (I dealt with three different ones at various times) we're all very courteous. Chrisy, the primary contact, was car recall items. The service writers (I dealt with three different ones at various times) we're all very courteous. Chrisy, the primary contact, was careful to explain the process, timing, etc. and was prompt to respond to the questions I texted to her. The service was completed ahead of schedule, and they even washed the car before I picked it up (!). A very pleasant experience overall. More

Scheduled a pickup and drop off appointment 5 days ago for my vehicle with a check engine light on. Got an email about the pickup, but didn’t hear from the service dept about anything. So pickup goes as for my vehicle with a check engine light on. Got an email about the pickup, but didn’t hear from the service dept about anything. So pickup goes as planned this morning a they picked up the vehicle from my wife’s office on time. 45 minutes later I finally get in touch with Chrisy, who is managing my service only to hear that they can change my oil and rotate my tires, but they won’t be able to diagnose the check engine light until Monday or Tuesday. So I said fine, lets change do the oil and tires and I’ll bring the vehicle back on Tuesday. She then explains that no matter what, they’re going to need to keep my vehicle for several days in order to diagnose the check engine light. Ok, I’ll need a loaner then. Nope, no loaner. What this tells me about the dealership is that in todays day and age, where a diagnosis is done in 30 seconds after hooking up my vehicle, they are so disorganized that they can’t make a schedule and keep it. Do I ever want to do any business of any sort with this dealership again? NO NEVER. And I would recommend that if your check engine light ever comes on, take it to the mechanic down on the corner and find out in 10 minutes what’s going on. Or better yet, purchase your own diagnostic scanner. More

The people are amazing and the service impeccable. Always. They go above and beyond to keep you informed and best of all provide me with a loaner as I live over an hour away. They keep my vehicle till Always. They go above and beyond to keep you informed and best of all provide me with a loaner as I live over an hour away. They keep my vehicle till it is properly done. Always clean and washed when I pick it up. I would recommend Angela Krauss for anyone wanting a new car. From the sales team to the service department a first class experience. More

Cary does a great job, the work was done on time and the costs were as quoted costs were as quoted More

Service department helped me make an important decision to purchase or not a used truck I sawvfor sale. Very professional. to purchase or not a used truck I sawvfor sale. Very professional. More

Came in for service to my f150. Was greeted by Chris for my appointment. Chris was respectful, courteous, and professional. He gave me a realistic time frame and delivered. Good tea Was greeted by Chris for my appointment. Chris was respectful, courteous, and professional. He gave me a realistic time frame and delivered. Good team here as I could see others helping one another. Looking forward to the next service interval. More

Great service from Chris. Very helpful information and communication is timely. did exactly what was needed on my car. Very helpful information and communication is timely. did exactly what was needed on my car. More

The best Dealership and the best service department, always doing great work and make repairs perfect always doing great work and make repairs perfect More

Great service and on time! They did exactly what my truck needed and it was an easy process! Thank you! They did exactly what my truck needed and it was an easy process! Thank you! More

They have always been very thorough and accommodating I WILL RETURN TO THEM WHEN NEEDED. WILL RETURN TO THEM WHEN NEEDED. More