Brought my 2014 Dodge Ram 1500 in about a year ago due to gas cap light and check engine light malfunction. They "fixed" it, charged my service plan and me a $100 deductible. About 6 weeks later, same problem. Bring the vehicle back in, they "fix" it again, and charge my service plan and me another $100 deductible - again. Three (3) weeks later - SAME problem! I called them and informed them of the issue. They asked me to bring the vehicle back in AGAIN, which I did not have time to do right away due to work and scheduling issues. I finally made an appointment to bring it in AGAIN over the holidays to fix the issue for the THIRD time. They HOPEFULLY fixed it properly this time, charged my service plan AGAIN and wanted me to pay YET ANOTHER $100 deductible! When I picked up the car, they were unable to run my card for some reason. I then received a threatening email from the service manager - Amanda, a day later saying that if I did not contact them they would send it to collections for the $100. I called her back to discuss the fact that I have had the car in 3 times over the past year for the same issue and they failed to fix it properly the first 2 times. She said "oh it was actually a different part each time, so I can't waive the deductible." Talked to Chris the GM - "he gets calls like this 15 to 20 times a week". I told him that is not a very good track record for his service department if that is the case - Response: "I'm sorry you feel that way!"
WOW!!! - Will NEVER go back there!