I had an issue with the column that held the flip buttons for the hood and the gas tank. The clip fell out. It was put back in, but it didn't stay. I brought it back a second time, and there was a screw missing. It was fixed very quickly, Trish, one of he service providers apologized that the first repair didn't stick and assured me that there as a screw missing and the repair should be good, which it has been. Trish is so efficient, professional, and personable! I feel very confident that anytime I will have any kind of service or repair done, that I will be well taken care of. Thanks so much Trish!!