Apple Ford

Service department is a scam. I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next ti I took my car in for a free oil change and they claimed I needed to replace my brand new battery as it was about to fail. I declined, and the next time I took my car in for a free oil change the battery they said was failing previously was magically testing fine now. If you get oil changes here ALWAYS decline the maintenance they try and upsell you. My wife was duped when they said her rear brake pads were low and needed to be replaced. She agreed to have the brake pads replaced. When she picked up her car they billed her $700 for flushing the brake lines, and new pads and rotors More

Apple Ford attempted to take advantage of my misfortune. They are predatory in all practices. They are predatory in all practices. More

Sean Boyd, sales consultant - extremely pushy when they don’t get their way. Last text to me was “good luck on your inequity’. Who says something like that, tell me that? Why do sales people even exist don’t get their way. Last text to me was “good luck on your inequity’. Who says something like that, tell me that? Why do sales people even exist, especially when vehicles are available to purchase online self-serve…..select/build your vehicle, apply for financing, sign the paperwork, drop off keys and trade, and accept delivery of your vehicle……all convenient and contactless! More

I am deeply disappointed by the abysmal service I received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they t received from TriState Collision Center -Apple Ford. From start to finish, my experience with them was nothing short of a nightmare. Firstly, they took an exorbitant amount of time to complete the repair on my vehicle, (almost a year) far beyond the initial estimation they provided. Throughout this extended period, they failed to return any of my phone calls inquiring about the status of the repair, leaving me feeling completely in the dark and utterly frustrated. When I finally retrieved my vehicle, the quality of the workmanship was shockingly poor. It was evident that the repair had been rushed, with sloppy paintwork and obvious signs of negligence. Moreover, upon closer inspection, I discovered that they had actually caused additional damage to my vehicle during the repair process. Instead of owning up to their mistake, they attempted to cover it up, further exacerbating the situation. The lack of accountability and professionalism displayed by TriState Collision Center -Apple Ford is simply unacceptable. As a paying customer, I expected to receive competent service and quality workmanship, neither of which was delivered. I also had to pay for my rental out of pocket. I am thoroughly disappointed and would caution anyone against entrusting their vehicle to this establishment. Save yourself the frustration and seek out a reputable body shop that values integrity and customer satisfaction. More

On 2/15/2024 I contacted Apple Ford Lincoln located at 8800 Stanford Blvd, Columbia, MD. I spoke with sales representative, David, regarding a new 2024 black Mustang GT Premium bearing vin #1FA6P8CF4R541 8800 Stanford Blvd, Columbia, MD. I spoke with sales representative, David, regarding a new 2024 black Mustang GT Premium bearing vin #1FA6P8CF4R5417003, MSRP $56,200.00. (26 miles on the odometer) After discounts and promotions we agreed on the price of $50,776.00 not including tax and tags. I put a $5,000 credit card deposit down. I secured a cashiers check for the balance, $45,796.00 Its important to note that prior to my deposit I asked David if the Mustang was damage or had any respray on it, he stated, no. On 2/19/24, I rented a car from Enterprise and drove from Central NJ to Apple Ford (160 miles). I arrived in Columbia and dropped the car off. I walked to Apple Ford which was a half mile away. Upon arrival I met David. A few moments later I found myself inside the Finance manager's office without seeing the Mustang. I was asked to sign the paper work. I told the manager I can't give him the cashiers check until I see the Mustang. Upon further action I saw the Mustang. I immediately observed uneven gaps from the hood to the front bumper. I also observed uneven gaps from the hood to the front quarter panels above the wheel wells. There was also a large gap under the driver's side headlamp. I also observed green marker writing inside the front bumper near the front driver's wheel well. I asked David if the car was hit and he stated, no, but we have a body shop here, we can bring it inside and ask them. David also stated there was no record of the car being damaged or repainted. Upon further action we went for a test drive. I decided to stop at a local body shop. A body repair specialist confirmed that the front of the Mustang was indeed damaged and somewhat repaired. He also discovered a large knot above the driver's side wheel well near the hood and stated, that was very concerning. He said he does not know the extent of damage unless he removes the front bumper. Ethically, Apple Ford should have told me the new 2024 Mustang GT Premium was damaged. Sadly they did not. (The repairs are not on CARFAX, Apple Ford Lincoln did not report it) Why was I rushed into signing paper work without first seeing the Mustang?? The more concerning question is did Apple Ford violate Maryland's Automotive Dealer Law, which states the dealer is required to tell the consumer if the damage and repairs total more than 3 percent of the MSRP. So $56,200 x 3% = $1,686. How much does a 2024 Mustang GT bumper cost including paint and labor? Probably a lot more than that. Did Apple Ford lower the repair costs when they put the Mustang through their body shop ? Did Apple Ford do just enough repair to keep the cost below $1,686. Remember the large concerning knot is still there. I did not purchase the Mustang. I had to rent another car to get home. As a retired Police Officer who held the rank of Detective I DO NOT RECOMMEND APPLE FORD LINCOLN. Please stay away from this dealer. On 2/20/24 Apple Ford posted the above Mustang on Carguru stock number 240034 vin #1FA6P8CF4R5417003 On 2/20/24 Apple Ford Lincoln re posted the above damaged Mustang on their website inventory. Christoper Viscardi More

My wife and I recently purchased a vehicle from Jeff Erlich at Apple Ford, and I have to say, the experience was better than I ever could have imagined. I started off just wanting to look at a Ford Bron Erlich at Apple Ford, and I have to say, the experience was better than I ever could have imagined. I started off just wanting to look at a Ford Bronco to get a feel for its features compared to other cars. I was honest with Jeff that I wasn’t sure I would end up buying a Bronco and that I had other vehicles I wanted to look at as well. Jeff was never pushy, never dismissive, and simply was excited to show me what the Bronco could offer. I left that night never feeling pushed to make a decision, but also very excited about the features of the Bronco and knowing that if I was getting a Bronco, I was going to work with Jeff. Jeff called me a few days later to follow up, I informed him that I had done my research, and we started talking about how to get the Bronco I was looking for. We ended up finding it about 50 miles away, and Jeff looked over every feature to ensure it was what I wanted. We ended up getting the Bronco brought to Apple Ford so I could take advantage of their “Customer for Life” program. We worked with Dylan in their financing department and were able to reach a really great situation for us. Despite it being the end of the day we never felt rushed, and always felt as if he was more than willing to answer all of our questions. I have never worked with a dealership that was as honest and upfront as Apple Ford. I took delivery of my Bronco, and continued to hear from Jeff to see how it’s going and if everything is alright. I was blown away, 5/5 stars. More

First, I want to say that I have been a customer of Apple Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with Ford for many years, decades even. My sons were little when they had the popcorn machine in the lobby. They always wanted to go to Apple Ford with me whenever I planned to go. Over the years, my sons had grown up. They needed vehicles, too. So, again we have been Apple Ford customers for generations… well, mine and my sons’ generations. One of my sons recently had issues with his Ford Taurus SHO. He diligently researched YouTube videos, ran a FixD diagnostic, and even hired a professional mechanic to run a thorough diagnostic with advanced tools. He tried everything to get the vehicle working, but nothing resolved the issue. He bought a new batter, changed the spark plugs, and replaced the air filter. He bought a couple parts (Fuel Pump Relay Module, Direct Injection High Pressure Fuel Pump) from Apple Ford that cost him about $1,000. My son doesn’t make much money, but he was determined to fix his vehicle. He finally gave up and had it towed to Apple Ford. It took them a couple days, but they told him that 2 cylinders had low compression, and it would cost $10,000 to replace the engine block. Okay, so what are the options? Well, it cannot stay on the lot or Apple Ford would start charging storage fees. Okay, no biggie. He asked about trading it in on a used car off their lot. Afterall, the vehicle Blue Books around $16,000. Surely, subtracting the cost of a new engine ($10,000) would net approximately $6,000 for the good parts of the vehicle. Remember the parts he purchased from Apple Ford remain on the vehicle, and the original parts (which are likely still good) are also in the vehicle somewhere. The very best Apple Ford could do was give him $500 (Yes, five hundred) credit toward an overpriced user vehicle on the lot. Apple Ford mechanics cannot fix cars. They can replace parts. Find yourself a real mechanic elsewhere, and save some money doing it, too. More

I parked my 8 month new 2023 Audi on the dealership lot while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my while assisting my son with his Ford issues. While it was parked in a customer spot, one of the dealership's drivers tore the entire front end of my vehicle off. Apple Ford’s driver on Apple Ford’s lot decided to squeeze a box truck between parked cars in the customer car parking area directly in front of the showroom! Now, if you know the lot, those spots are made for normal cars and most pickup trucks. These are definitely tight for a box truck much like the 15’ UHAUL you might rent. You also know that there is a clear path around the lot to get pretty much anywhere you need to drive, and those paths will handle most box trucks. Well, this xxxxxxx decided to take a detour between parked cars instead of going around them. The path was clear for him to go around! (see image below) So, I see this and am understandably livid. The general manager (who is 3rd generation owner) is writing up a report. I’m telling him they are buying me a new car. I get no response. This is a $65,000 vehicle. I should NOT be driving around in something that has been carelessly assaulted. They must pay to make this right. All I get from the manager is… wait for the insurance company to make an estimate. I don’t care what his insurance is doing. I want a new car! I bought a new 2023 car; I should be able to drive away with peace of mind that I will be properly taken care of. I could not get any sense that Ned was going to guarantee any such thing. He is looking at ways to minimize his liability to the situation, but I guarantee he would be thinking as I am if the shoe was on the other foot. Oh, BTW 3 cars were hit! The driver didn’t stop after the first one! If you are buying a Ford Maverick, you better check to see if it was hit! That was the first one. The second one was the receptionist’s vehicle. She said she hadn’t even made a payment on it, yet. Hers was a minor sideswipe compared to the Maverick and mine, but mine was worse than the other 2 (and the box truck) combined. Ned didn’t even provide a loaner car! A car lot that has no loaner?! xxx! I ended up riding my motorcycle to work the next day in the rain. Thanks, Ned! You’re a pal! He also said he was going to forward the report he sent his insurance. I physically went to the dealership the next day and had to request that again. Still waiting as of typing this note. My car will never be the same physically or in my mind. I will always know the damage that was done. Never have I ever had a vehicle that was in an accident be totally new again. There will always be something inconsistent with the new vehicle that I purchased. So, now I am just waiting to see what “the insurance” has to say about it. Ned should just buy my car outright, have his insurance make the repairs, and sell it on his used lot! That would be the RIGHT THING TO DO, Ned! Well, FINALLY, I got my car back. It only been 3+ months! Not a word this entire time from Ned. Even his insurance has been avoiding me. All phone call, voicemails, and emails to them have been ignored. Not one response. Good thing I involved my own insurance, although that had its own issues. After having the car for a couple weeks, there are numerous issues still unresolved. Part of this is on the body shop, but it would never have been at the body shop if it weren’t for this careless driver who was employed by Apple Ford. The paint is now off. The panels are not precision like they were from the factory. The headlights are not aligned. The rims were never replaced, so it has a huge gash in one of the 22” rims. Aside from not getting depreciation for these people, I also have had to spend time & money to get their screw-up back to some resemblance of okay. The car will never be okay. More

We purchased a used 2023 GMC pickup from Apple Ford in Columbia, MD. We paid cash for the vehicle and have yet to get a title. The sale was finalized on or about May 1st. I have repeatedly called the d Columbia, MD. We paid cash for the vehicle and have yet to get a title. The sale was finalized on or about May 1st. I have repeatedly called the dealership from the sales associate Justin to the General Manager. The only person in the beginning that returned any phone calls was Lindsey Dawson. I have left multiple phone calls and it seems that once the sale was completed this dealership has no interest in following through! It is always amazing that when a company professes they want to have you as a customer for life and yet they treat you as a transaction!! More

Customer Service is dead! I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived earl I scheduled an online appointment a week prior to have an oil change and a software recall/update performed on a brand new F250. I arrived early and was greeted by friendly service advisor; however, it all went downhill from there. Once inside I was informed that my online appointment could not be kept, because it was booked in the wrong department. This appointment was made by entering a VIN, which had the system pull the current millage off the truck, but somehow this advanced system allowed the appointment to be scheduled for the wrong service department? This is inconceivable to me, and clearly a failure of their online system. How would a customer be aware of the requirements for different areas of the service department? This was then made to be my fault and responsibly, as another service writer, possibly the manager told me they wouldn't have time to service the truck today and told me I would need to reschedule. Then what was the point of making an appointment, when they wont honor it anyway. I can not understand how you have an appointment with a system that took a VIN and wirelessly obtained the current milage form the vehicle, but allowed it to be "scheduled in the wrong department." Even if you assume that is true this indicates that no one checks the upcoming appointments until they arrive, which leads to situations like this and causes inefficiencies leading to poor customer experiences and longer wait times. But clearly customer service is not a priority at APPLE FORD, Hence the abysmal ratings online. There was no attempt to rectify the situation the same day. There was also no consideration for the fact that I taken off of work and arranged for transportation. There is clearly no concern for the customer and you are just another number there to inconvenience them by asking them to perform services that were scheduled. More