I visited Apple Ford on April 20th of this year to attempt to purchase a newer vehicle, and trade in my Kia Sportage. I made it very clear both the day before when I called and in the showroom that morning that I would only be able to buy a car, if the dealership was willing to pay off what I owed on the Sportage, and give me full-value trade in for the vehicle which was slightly under $14K. I had paid off $9K of that loan since I purchased the vehicle in 2012.
When I arrived, I explained to the salesperson that I will only do business if they will pay off the car. The salesman called my bank to get a pay off. One of their staff took the Sportage for a drive and inspected the vehicle. When he returned, I asked the salesman, if everything was OK, and that I would get full value and pay off the car. They said there would be no problem.
". The car was in very good shape, and all resources I checked prior told me that the car was worth around $14K. I was in a hurry that morning (my 1st mistake) and I trusted that the information provided me was accurate, I signed all of the paperwork, and out the door I went with a "Certified" pre owned vehicle.
I started to get calls from the salesman to make sure everything was OK. I got more call than expected...it seemed like every 2-3 weeks . About 1 week after I bought the car, I received 3 letters from banks telling me that they had turned me down for credit because , in their opinion, the vehicle was the worth the money they were charging me. I thought this was odd, and I did inform the salesman during one of the calls. The salesman told me that banks turn people down for various reasons i.e. bad credit, bankruptcies, length of employment, etc. I made it clear that the reason had NOTHING to do with me....it was the value of the vehicle in all three cases. I let it go, and was happy that at least one bank took the loan. A few weeks later, I was cleaning out my glove box of my car, and I noticed that the paperwork from the sale of the car was still there. I was tardy in removing it sooner (my 2nd mistake). I glanced over the sale, and I noticed that I was only given $10K toward the trade in of my Sportage. I was $3700 (upside down). which was added to the loan. I have spoken to 3 other dealers who informed me that it is a COMMON SOP TO INFORM THE BUYER IN ADVANCE what their trade is worth before moving forward, This was not done, and If I were told this, I would have said " NO DEAL ". Again, I was in a hurry, and the finance manager went through everything quickly, and I was just signing and signing, and he was talking faster and faster, because he knew I had to get back to work.
I called the salesman , and he told me that he did not recall the conversation saying that I read everything and signed as is. I told him that I screwed up by trusting him and the finance manager. I asked the salesman if they make it a practice to only reveal the value of the trade after you agree to the payment terms and sign the paperwork. He told me that he was appalled that I would accuse him of withholding information from me at the time of the sale, and I signed everything.... in essence, a deal is a deal. I responded that I did not care that he was appalled, and I asked him how he would feel if he was beaten out of $3700.00. He told me that he did not want to talk with me anymore, and he hung up the phone. This conversation took place around the end of June, and I have not done anything until now. I get these emails from Apple Ford asking me to rate them or comment, and I did not feel that was appropriate for the entire community to know at this point. I am a fair man, very smart individual, but I do trust people, and I was in a hurry that day and they knew it. I also saw that there were 3 sales stickers in the car where the price had been lowered 2x. I guess they were having a hard time getting their price for the car. WELL, they got it from me and then some. It all makes sense now why I got those rejection letters from the banks. They all inflated the price by $3700, and no wonder the value of the car was too high. I am willing to forget about this rating, and will endorse Apple Ford, if, and only if, there is some negotiation as to what can be done about the $3700.00 gap between was I was charged, and what my trade was worth. Otherwise, I will begin to respond to the emails from Apple Ford, and will not recommend this dealership moving forward to anyone in York County.