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Arlington Nissan - Service Center

Arlington Heights, IL

4.5
688 Reviews

688 Reviews of Arlington Nissan - Service Center

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August 08, 2022

I brought my car in for an oil change and tire rotation. Brian was my advisor at Arlington Nissan. He suggested I include my cabin air filter and my transfer case fluids. He thoroughly explained these to me More

by lynn18
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Weisbond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Arlington Nissan responded

Thank you for the kind words for Brian and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 03, 2022

Great service and detailed explanation from Benson (five stars). Both drivers from the shuttle were courteous. They were, however NOT safe when driving. Both drivers were playing inappropriate music a More

by FMISHINGER
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Arlington Nissan responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 27, 2022

The staff is very courteous and knowledgeable. They service was provided in a very professional manner. More

by smknsx
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Arlington Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Nissan!

July 26, 2022

Service staffs are very kind and friendly. They explained to me using some picture chart and that help me understand a lot. More

by Special K
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2022 -

Arlington Nissan responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

July 22, 2022

they treat the customers rudely and even the assistance service manager doesn't want to listen to his customers. Had to wait 2 hours to meet with him , than he promised to call me next day with solution b More

by Michael
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Vincent Sereyka
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Weisbond
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Arlington Nissan responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 12, 2022

I’ve been taking my car to Arlington Nissan for about 4 years now and happy with their work and their service. More

by BRGULE1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yani M Yee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Arlington Nissan responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 12, 2022

I got there early and was greeted nicely. I haven’t driven my car for a while and I needed to make sure it would be ok for going back on the road. The people at the dealership listened to all More

by Michael T
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Sereyka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Arlington Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 09, 2022

Your Job was Excellent! Communication was nothing problems. Nice understanding & quick answering. Great! Thank you so much for your team’s efforts! More

by Jeoung Yoon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Arlington Nissan responded

Jeoung, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 09, 2022

Benson has always kept me aware of any issues or future service needed when I’ve brought my car in for repairs. More

by DWS_70
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson Bansil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Arlington Nissan responded

It's great to hear that Benson was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Nissan!

July 08, 2022

Great service done by Kiah McGee. He is super helpful and ensure the customer is satisfied. Thank you for the great service, Kiah!! More

by Nazni
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kiah McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Arlington Nissan responded

xxxx, Kiah and our team appreciate your business and our team looks forward to serving you again soon!

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