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Arlington Nissan - Service Center

Arlington Heights, IL

4.6
712 Reviews

712 Reviews of Arlington Nissan - Service Center

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November 28, 2017

Great service! I came for car oil change .The sales associate was very nice and friendly.It took less than an hour for work to be done.Great service!Thank you! More

by Margo 77
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Pobuta
Nov 28, 2017 -

Arlington Nissan responded

Hello, Thank you for sharing your review with us. We are so thrilled to hear that your experience with us went well and that our team was able to get you in and out with the service you needed. We appreciate your business with us and invite you to return.

November 28, 2017

Bad customer sercive Brought my car in for an oil change and was not serviced because Dan forgot to give me a waiver to sign. I dropped off my car and sat in the waiting a More

by trex23
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Dan
Dec 14, 2017 -

Arlington Nissan responded

Hello, Thank you for your feedback. I regret any lack of follow-up or miscommunication that has led you to believe we do not value you as a customer. Please know that is not the case and I would like to speak with you about your last service visit for an oil change. Feel free to contact me by phone at your convenience. Thank you, Nick Ruffolo Service Manager anibg.servicemgr@rohrman.com (847) 590-6100

November 24, 2017

Went for maintenance service Quick service, I did not have an appointment. Armand went through all suggested services without pressure. I Appreciated the car wash once service w More

by Ozzydog
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Armand
Nov 24, 2017 -

Arlington Nissan responded

Thank you for the five-star review and recommendation! We are glad to learn that you had a great experience with Armand and the rest of our team. We were glad to help you with your car's maintenance. If you need anything else, then don't hesitate to contact us. We look forward to your next visit!

November 10, 2017

Cashier showed an attitude Brought car in for schedule service. Advisor Don was great and followed up. Picked up car next day and cashier showed an attitude. Behaving as if s More

by Next bond
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cashier
Nov 11, 2017 -

Arlington Nissan responded

Hello, While I am happy to see you were pleased with Don and his service; I am concerned to read about any interaction that left you feeling like you were not valued. Please know that is not the case and we appreciate you greatly. I would like to speak to you about this further. Please send your preferred contact information to me at anibg.servicemgr@rohrman.com. Thank you for your time. Best, Nick Ruffolo Service Manager anibg.servicemgr@rohrman.com (847) 590-6100

November 03, 2017

pleasant but a little long Came in for oil change and tire rotation, Did not reset tire/maintenance reminder. 2 days later warning signal on for low tire pressure. Called and More

by Amy13
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Adv. Dave Pobuta
Nov 04, 2017 -

Arlington Nissan responded

Hi Amy, I appreciate you bringing this to my attention. I am concerned to read that your last service visit did not meet your expectations. Your feedback is important to us and I want to reach out to you to discuss this in greater detail. Please send your preferred contact information to anibg.generalmgr@rohrman.com so I can begin to address your concern. Best, Nick Ruffolo, Service Manager anibg.servicemgr@rohrman.com (847) 590-6100

October 13, 2017

Always great I am always very pleased with their professionalism, nice attitude, and fast service. I enjoy coming to this dealership whether I need a new car or ju More

by anam
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Benson
Oct 14, 2017 -

Arlington Nissan responded

Thank you for the five-star review! We value your great feedback, and are also pleased to hear that your sales or service experiences with us are so positive. Please do not hesitate to reach out to us for any needs or further questions. We are always here for you, and look forward to your next visit!

September 30, 2017

Service In the last 2 1/2 years the following have Provided the utmost excellent customer Service Benson, Chris and Al and Nick in Parts. your amenities More

by Dottie
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
benson Chris Al and nick in parts
Oct 01, 2017 -

Arlington Nissan responded

Thank you for the 5-star review! We will be sure to let Benson, Chris, Al, and Nick know that they helped make your experience with us memorable and enjoyable. Let us know if there is anything else we can help you with. We look forward to your next visit!

September 16, 2017

Good service I felt I received good service and advice from Don in the service dept. also he was able to what I feel was a fair price. More

by Leo & Gayle Z.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don in the service dept.
Sep 21, 2017 -

Arlington Nissan responded

We're glad to hear you feel you received good service from our team! It's our goal to provide you with the best and we hope to see you again!

September 14, 2017

My car needed transmission repairs I dealt with Miguel in service and he was amazing! The quality of care and attention he provided was incredible. and because of that, I will make sur More

by Arlington Nissan Miguel
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Miguel
Sep 21, 2017 -

Arlington Nissan responded

We appreciate your kind words and will be sure to share your review with Miguel. We are very lucky to have him. Thank you for choosing us and we look forward to seeing you again!

August 14, 2017

Amazing Al Thakker has always impresed us with excellent communication and solving even minor issues. Must recommend. Thanks Al Thakker for for best efforts a More

by Brij234
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
AL Thakker
Sep 21, 2017 -

Arlington Nissan responded

We're glad to hear Al has been a big help to you in resolving your issues! We're always happy to ensure your needs are met and you have a five-star experience. We look forward to working with you again!

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