Arlington Toyota

I was regulary taking my 2 Toyota vehicles to this dealership every 5,000 miles since 2008. During my last service visit for my 2004 4Runner, it was a saturday, I was told that regular maintanence wil dealership every 5,000 miles since 2008. During my last service visit for my 2004 4Runner, it was a saturday, I was told that regular maintanence will take about 1-2 hrs and can wait in lobby if I'd like. after 2 hrs. since I did not hear back from my service agent, I walked up to his desk and asked whether my vehicle was ready or not. Surprisingly the guy told me that my vehicle is not touched yet as they were seeking for my approval regarding couple of issues they discovered during the vehicle inspection. He told me that they announced my name and even came into the lobby to look for me but since they could not find me didn't do anything.... It was a big lie..!! I was sitting in the lobby during this 2 hr period and even did not receive any phone calls.. When I told those to the guy, he even did not say any word, such as apologies or what so ever. When I told him that I lost over 2 hrs of my weekend time and even my vehicle is not touched at all.. He said, "sir let's move on" without showing any sign of regret. I got so frustrated and went straight to his manager to explain the issue. manager extended me a cold apology and offered a 10% discount.. Anyway after 30 mins. the big agent came by and told me that my vehicle is ready with a fake smile in his face. After I left the dealership, I noticed low tire pressure signal turned on but did not give too much attention that day. When I woke up next morning, guess what I saw. My 2 tires on the right side(front and rear) were flat!!!!.... I immediately took my vehicle to NTB, where they told me that this seems to be intentional cause there was no evidence of puncture or damage on both tires. Someone might have loosened the valves on both tires to deflate both tires. That was their thank you to me for my excellent service experience. Keep away from this place More

Got internet price for an Avalon and got a call from the internet manager asking me to come in because they were doing "amazing deals" since it was the end of the month, was told they would definitely beat internet manager asking me to come in because they were doing "amazing deals" since it was the end of the month, was told they would definitely beat their internet price once I came in. When I came, internet salesperson was replaced by snooty guy from Peru who hardly spoke any English and apparently had a major problem that I was female (kept trying to sell the car to my teenage son instead of me). He could not answer any questions about the car and kept saying he had to "refer to the manual", then apparently never followed up. I had to sit there and search the brochure to determine which features were optional on the car. I knew more about the car doing research on the internet than he did! When we sat down to talk about price, told me the internet person had "made a mistake" and quoted me way too low..."a price [he had] never seen for this car"....then refused to negotiate, basically agreeing only to "come down" less than a hundred bucks on a $34K car! Ridiculous. They are a bunch of crooks, if you ask me. Very unprofessional. Obviously their goal was to get me interested with the low price they quoted, and then to try to get me to buy the car for way more! More

This dealership is full of buffoons that are impossible to deal with. I have purchased 07 Lexus from them and oh boy am I sorry! It all started with the inflated first offer $25K+, after I have purchased to deal with. I have purchased 07 Lexus from them and oh boy am I sorry! It all started with the inflated first offer $25K+, after I have purchased it I have discovered that it was advertised for $22.9K During the purchase nothing was said that the car comes without the manual, but promised that the manual will available in 7 days – 21 days have passed and no manual. There is a small chip on the windshield that I did not see during the delivery, the following day when I asked to repair Jon Kommel said that they will not. I have purchased rust proof and during the application they scratched all rims, I didnt even tell them about it, don't want one more battale. I have a lot of friends that live in the neighborhood, I will make sure to let everyone know that this is not the place to go for your car needs. More

I had been having a hard time deciding which car - wanted, and all the people in the internet department were extremely patient with me. They had sent me over several quotes no questions asked, and we wanted, and all the people in the internet department were extremely patient with me. They had sent me over several quotes no questions asked, and were the first dealer to get me an actual price through the internet. They were patient and gave me a pricing over the phone and had also emailed it to me so that I could bring it in. I had stopped by several other dealers like schaumburg and grossinger only to be given the run around by all the sales people who were not helpful at all. Once I actually got to arlington the salesman alex dubinsky was helpful and very nice. He took the time to walk through all the options with me. I would recommend this dealer to anyone if you are looking for great customer service and the shortest amount of time spent in a dealership. More

By far this has been the worst customer experience of my life. I saw a Sienna XLE at showroom and also got my old Sienna appraised, salesman Ziad and me agreed to work around the price of around $28,000 life. I saw a Sienna XLE at showroom and also got my old Sienna appraised, salesman Ziad and me agreed to work around the price of around $28,000 and I told him that I will come again tomorrow to collect the car along with my family. Next day I called Ziad and he informed me that they can offer around 31,00-32,000 and the APR will be around 5% (initially I was told 1.9%) In the mean while Justin and Allison from their Internet sales dept emailed me and we agreed a rate of $ 28,500 for the car I confirmed the deal and the rate with both of them over the phone and they told me to get the 0% APR adv from the rival dealer and they will match it. I went to the showroom along with my family, one sales man Ali informs me the loopholes of the 0APR adv and informs me that this is done to attract customers. the sales manager IGOR MATT informed me that he cannot honor the price. I told him that he should talk to Justin who is present in the showroom , he told me in no mean terms that he decides the price and no one else and no car can leave the show room without his approval. The sales staff in the showroom were seeing all this helplessly. I told him that you are telling me this at the last moment when I have come to get the car, he told me that I am coming back to his showroom because he has the best price (this SOB does not know that other Toyota dealers also exists) if I want the car I can take of else its fine. I just felt very insulted and humiliated by this attitude at first I agreed to the price but then i thought enough is enough,just lost my cool and left the showroom. Please avoid this dealer ship, they just try to con you to a deal, they have no respect for the customers. I read on the Internet reviews from other its no point complaining to the owners either. More

i resently trade a car from them. i got $10,500 out of it and they turn around trying to sale it $15,995, xxx right? So, anyway i got the car, i trusted them because its "Toyota Certified Used Vehicles" befo and they turn around trying to sale it $15,995, xxx right? So, anyway i got the car, i trusted them because its "Toyota Certified Used Vehicles" before i drove out the lot, i noticed little things, but i thought no ones perfect, its okay. I can fix it at home. so when i got home, other things start poping out, like the air was low, the cd didn't work, the window seal was worn, alot of scatch on the car, they didn't detail the car at all, etc.... so i called my sale guy.Scott Sander, he was like oh, i didn't know that. well just bring it back we'll fix that tire. when i got there i got the service people to check on my window seal too, this Roger xxxx would not stop talking, because he think's he know's everything. anyway i complaint to Scott HE SAID " I SHOULD OF DONE A BETTER JOB CHECKING THE CAR OUT BEFORE BUYING". man, was i so pissed. i told me if thats the case what is the whole point for the "Toyota Certified Used Vehicles xxxxxxxx". i can give you a list of problem you guys didn't do that i can do better. i get better car and service from a mom and pops used car than you these mother xxxxers. trust me i own alot of cars, most of my cars are bought from mom and pops used car lots. so over all don't go to these mother xxxxers unless you want to get screwed. More

Came to ask questions and possibl;y test drive FJ Cruiser. The salesman couldn't answer primitive questions such as where vehicle assembled, navigation system option, bluetooth etc. Told me the dea Cruiser. The salesman couldn't answer primitive questions such as where vehicle assembled, navigation system option, bluetooth etc. Told me the dealership doesn't have FJ in stock (three of them are there looking on Rand rd!) and I couldn't drive one and by the way ' I wouldn't like it anywhere!). Wow. never had this treatment at the dealership and never will come to this dealership or recommend to anybody. More

Overall great buying experience. I've bought numerous cars over the years and been to countless dealers. I can truly say that the group of people I worked with were great. No high pressure sales. cars over the years and been to countless dealers. I can truly say that the group of people I worked with were great. No high pressure sales. Allison - internet contact = was very responsive, Bob - sales = great service and extremely responsive, and Julio - financing = straight forward and to the point. Great price for the car I wanted ('11 Camry XLE V6). When negotiating the deal the car wasn't on their lot, but they had me in it next business day for no additional charge. I've been to three other Toyota dealers in the area and my experience here was by far the best. More

tHIS DEALER IS THE WORST!! I drove from Chicago and phoned for instructions. The salesmen were rude on the phone and were even worse when I arrived. The certified Corolla that was advertised was filthy phoned for instructions. The salesmen were rude on the phone and were even worse when I arrived. The certified Corolla that was advertised was filthy on the inside. I had to ask for the manager upon arrival because all of the salesmen just stood around talkinG. The whole experience was surreal!! The salesmen are dinosaurs. More

I've had work done by Arlington Toyota Collision Center before, and although they're a bit pricey, I'm so glad I went through them. I had a huge scratch that covered two panels, and I was worried that the before, and although they're a bit pricey, I'm so glad I went through them. I had a huge scratch that covered two panels, and I was worried that the blending wouldn't look right. No need to worry, the paint job came out looking PERFECT. Those guys did a great job. Recently, I was rear-ended by a cabbie, and their insurance company was a complete pain in the butt to work with. I put Mark Baggetto through quite a bit of xxxx: this sub-standard insurance company never returned his or my calls, and put both me and Mark through the wringer while my car sat waiting at the Collision Center for a week. However, Mark was nothing but patient (though extremely frustrated, I'm sure!) and put up with this large headache. In the end, it was another great job, and I owe a lot to Mark for helping me out! More