ABSOLUTELY HORRIBLE SERVICE!!!
All the way up to the Director of the Service Department (Robert A. Lee aka Roby).
I was lied to about work performed by both my Service Advisor (Robert Thompson) as well as my Tech (15144 "Jon"), and caught them red handed in the lie through my dash cam. Because of this I started dealing with the Service Director (Roby) who is the head of Arlington Toyota's service department. He asked me to come back today (initial issues happen last week) and said we would get the work resolved. But when I showed up today he tried to pair me with the same Service Advisor who had LIED to me last week. I expressed an issue with that and lack of ability to trust him again, and I was told that the service department was not use to being recorded. The Director then asked if my camera would be recording again today. I started that yes my dash camera automatically starts recording everything time the ignition turns on, and he then told me I could leave and they would not be working on my vehicle.
DO NOT trust this service department to do work they said they will do, and do NOT believe they have done work they say they have done to your vehicle!!!!! Clearly from the top down they are not trustworthy!
I have now involved Toyota corporate and filed a case with them!