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Arlington Toyota - Service Center

4.8

354 Lifetime Service Reviews

10939 Atlantic Blvd, Jacksonville, Florida 32225

354 Reviews of Arlington Toyota - Service Center

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September 20, 2019

"Great service "

- Loliver

Chauncey was an excellent service rep. He was helpful and went over and above to make sure my car was ready for my doctor’s appointment. He is a valuable asset to the Arlington Toyota organization!

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Recommend Dealer
Yes
Employees Worked With
August 07, 2019

"Service and employee excellent!"

- Cardona,1959

I recommend for its quality of fast service receiving timely personalized attention and receiving clear and accurate answers about the work to the vehicle the client

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Recommend Dealer
Yes
Employees Worked With
Mandy Matos , AlexJarret
July 19, 2019

"Arlington Toyota is great! "

- Maharani2911

Really appreciate Mathew Sethi's help today. I love that I feel so comfortable at thid dealership... not "sold" but "helped". Super experience with my new Sienna. thanks!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve McLendon
July 15, 2019

"Amazing service, even better advisor "

- VahdetaD

Service is service on a vehicle. It gets done the same everywhere you go. The difference is the people. My service advisor, Thomas Hentschel, set the bar high and exceeded my expectations.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alexi Jarret, Maied Kucevic
July 08, 2019

"Easy and helpful"

- Jullig

The service was excellent and gil Mariano was very helpful in showing me different selections and helping me make a final great decision. Will definitely be referring them to others in the future.

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Yes
Employees Worked With
July 03, 2019

"Excellent Customer Service"

- gb912

Maied Kucevic was the Service Advisor who assisted me with my recent service experience. He was prompt, thorough, and very patient with me as we figured out what needed to be done that day. He assisted with my getting the shuttle to my job, and followed up with me several times during the day with a status of the work. I really appreciated those status updates. I have always gotten good service at Arlington Toyota, but I believe this is the best experience I have had to date.

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Recommend Dealer
Yes
Employees Worked With
Maied Kucevic
June 26, 2019

"Super Service"

- Stella

I'm very happy with the service. My service representative always discuss what is needed at the moment and also discuss and/or tell me what future service(s) are needed. The price/estimated price is also discussed prior to the service(s) rendered. (No surprises!!!)

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Yes
May 04, 2019

"Dealership & Service"

- Virginia

05/4/2019 Just finished with service at Arlington today. My visit, AMAZING. Continue to love doing business with Arlington. Due to my high level of expectation as a consumer I would rate this dealership the best in northeast Florida. My service go-to-guy today was "TUCKER". Tucker gets a thumbs up from me for TOTAL customer satisfaction. THANK YOU TUCKER for excellent service! 2 purchases in last 4 years, sales people (all exceptional and easy to work with were Irvin and Big Jake were a pleasure working with. I love my Toyota Tacoma!

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Yes
Employees Worked With
Other Employees : Tucker, Jake Zajick
May 01, 2019

"Auto Maintenance Notification Due"

- Chickapea

Initially, my first visit was another rep. back in 2017 which I cannot remember his name, but was not very comfortable. I had been observing the reps. at the service center and the 2nd service representative I chose was Rande Kristaiansen. From then on Rande has very helpful whatever questions I had and make my car service appointments with him as needed. He is a very nice person to work with on my vehicle. I enjoy dealing with Mr. Rande and will continue him as my service rep.

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Recommend Dealer
Yes
Employees Worked With
April 09, 2019

"ABSOLUTELY HORRIBLE SERVICE!!!"

- AsherCarson

ABSOLUTELY HORRIBLE SERVICE!!! All the way up to the Director of the Service Department (Robert A. Lee aka Roby). I was lied to about work performed by both my Service Advisor (Robert Thompson) as well as my Tech (15144 "Jon"), and caught them red handed in the lie through my dash cam. Because of this I started dealing with the Service Director (Roby) who is the head of Arlington Toyota's service department. He asked me to come back today (initial issues happen last week) and said we would get the work resolved. But when I showed up today he tried to pair me with the same Service Advisor who had LIED to me last week. I expressed an issue with that and lack of ability to trust him again, and I was told that the service department was not use to being recorded. The Director then asked if my camera would be recording again today. I started that yes my dash camera automatically starts recording everything time the ignition turns on, and he then told me I could leave and they would not be working on my vehicle. DO NOT trust this service department to do work they said they will do, and do NOT believe they have done work they say they have done to your vehicle!!!!! Clearly from the top down they are not trustworthy! I have now involved Toyota corporate and filed a case with them!

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Recommend Dealer
No
Employees Worked With
Other Employees : Robert A. Lee (Roby), Robert Thompson, Tech 15143 Jon,
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