Armstrong Volkswagen

Don't waste your time like I did. They responded to an offer to buy my car and told me they would pay more than my online offer. Went in and they confirmed the condition of my car m They responded to an offer to buy my car and told me they would pay more than my online offer. Went in and they confirmed the condition of my car matched what I had noted on my offer, waited for an hour, then they came back with $4k less, total joke of a business. You waste my time, I'm going to make sure everyone hears about it. I took my car to the next place and had the vehicle sold for the price I wanted in about an hour. More

AVOID. I purchased a used 2021 Toyota 4Runner from these guys, and while the price was decent, I was lied to at multiple steps throughout the process. First I purchased a used 2021 Toyota 4Runner from these guys, and while the price was decent, I was lied to at multiple steps throughout the process. First, I was assured that basic maintenance had been performed on the vehicle prior to purchase. About 1000 miles in, I noticed the motor had a slight tick to it. Took the car to Valvoline who noted that the oil level was dangerously low in the vehicle, and when they pulled out the engine air filter and the cabin air filter, it looked like they had never been replaced. Disgusting corner cutting by Armstrong Volkswagen. In addition to that, during the test drive, I noticed a couple of cracks in the windshield. The salesman at the time told me that the windshield would be replaced by the dealership. I mentioned this to Lou, the internet sales guy, who said he would follow up with the sales manager and call me back. They knew I was about to move out of Oregon, and even though I personally followed up with the dealership, I never received a call back. Lou sounded surprised when I followed up asking about the windshield replacement a couple of days later and even asked me "when are you leaving town?" They clearly dragged their feet in order to avoid replacing the windshield with the knowledge that I was leaving soon. The ad said the vehicle came with weatherproof mats. It did not. When inquiring about this, Lou said "oh, the ad must have been wrong." The whole process felt scummy. Avoid at all cost, these guys will do anything to save a buck. More

Steve was a great salesperson. He was very helpful, and I would very much recommend him to anyone as someone who you could buy a car from. He is a very knowledgeable salesperson! He was very helpful, and I would very much recommend him to anyone as someone who you could buy a car from. He is a very knowledgeable salesperson! He does not waste your time pointing you in the wrong direction. He values your time and tries to understand what a good fit for you. More

Teran and the other salesman were very good to deal with. After purchase the introduction to the electronics on the car was minimal. We almost did not buy the car due to our interaction with the finance ma After purchase the introduction to the electronics on the car was minimal. We almost did not buy the car due to our interaction with the finance man, David. He was exceedingly unpleasant. As a former business owner he would be someone I would send to customer service classes and or never let him interact with the public. We will not be returning to Armstrong or recommend them. More

I drive a 2021 VW Tiguan SE 4Motion with less than 25k miles on it. My windshield wiper fluid started malfunctioning and was spraying into the interior cabin of the vehicle. I scheduled service and droppe miles on it. My windshield wiper fluid started malfunctioning and was spraying into the interior cabin of the vehicle. I scheduled service and dropped my car off at Armstrong VW on 8/26/23. I was given frequent dishonest updates throughout the timeline of repairs. I wasn’t going to leave a review because Dennis the service manager had my car detailed for the troubles. ALTHOUGH, my car was returned back to me with paint damage on my passenger side door, which really is the cherry on top of this whole experience for me. Went in for windshield wiper system, left with missing paint. Now I have to go back to Armstrong for additional repair for the damage they left on my door. I am hesitant to even to leave it with them again because now I don’t trust them to take proper care of my car. Absolutely would not recommend working with service advisor Phil or technician Brian Sanders. Phil was dishonest about what was going on with my car while it was under their care, and Brian returned it to me with paint damage. I am expecting Armstrong VW to make this right outside of court, otherwise I have no issue having the paint damage repaired somewhere else, and taking legal action for cost of repairs, loss of use, and any rental cost associated with doing so. I have an appointment for the damage to be looked at on Monday 9/18 at 4pm with Chris, I will update my review then. More

I was in the market for a specific used BMW model for a daily commuter in Seattle Washington. I was looking for an 335i turbo with the n55 engine and low miles. I found it at Armstrong Volkswagen through daily commuter in Seattle Washington. I was looking for an 335i turbo with the n55 engine and low miles. I found it at Armstrong Volkswagen through cargurus.com, their used car 7000 miles warranty and their customer service gave me a great piece of mind to drive down to Oregon and check out the vehicle. I've owned the vehicle for 2 months now, 2011 335i with 64,000 miles, two previous owners and what a great decision it was to buy from Armstrong Volkswagen. Thank you Silvana for being a great help through the buying process took 2 hours and I was back on the road to Seattle with my new used vehicle and loving it!! More

Everyone was very helpful. No pressure and got exactly the car I wanted. I couldn't recommend them enough! No pressure and got exactly the car I wanted. I couldn't recommend them enough! More

One of the most professional and efficient experiences that I’ve had buying a car. Highly recommend. that I’ve had buying a car. Highly recommend. More

Super kind and professional. Silvina, Lou, Kyle, and John made the entire car-buying experience amazing! Silvina, Lou, Kyle, and John made the entire car-buying experience amazing! More