My first choice in Dealers from here on out
Why? Because Steven made a notoriously stressful buying experience as pleasant as it could be. No hard sell, just good salesmanship. And he sold me a
Why? Because Steven made a notoriously stressful buying experience as pleasant as it could be. No hard sell, just good salesmanship. And he sold me a vehicle I simply could not be happier with, at a truly fair price. I NEVER felt for one second that he put his needs - and Lord knows he has a life outside of Armstrong, with expenses to pay - above mine. Also, any cynicism I may have had, like "Here we go, gotta deal with a car salesmen", left the room within seconds. Rather, I knew I was dealing with first and foremost, a human being. I think Steven fully understands the concept, "Sell a good product at a fair price and back it up with solid service to the Client". Amazing how many businesses forget that. I wouldn't doubt that Steven is also a master psychologist. I sensed that he read me like a book, was absolutely sensitive to my psychology, and proceeded with the utmost consideration of that. Amazing how many salesmen, caught up in the eagerness to make a sale, forget how important is the idea that "slow and steady wins the race" as it applies to most buyers engaged, again, in an inherently stressful experience. Steven turned my stress into joy and satisfaction.
Finally, Steven handed me off to Raul Tafta, the finance manager, and young men like this give me hope in the future. Positive, a great attitude, and if I was the Boss at Armstrong, I would be darn pleased with how he laid out the pros and cons of a service contract and other added considerations when buying a car. I took him up on most of 'em, because his logic was irrefutable. I drive my vehicle with TOTAL peace of mind. It turns out Raul and I have some common interests, too and I plan on working with him in the future on those interests...