Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arnie Bauer Buick GMC Cadillac
Matteson, IL
2,092 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,092 reviews
September 02, 2021
Went for oil change tire rotation, could not get tires rotated rack don. Could of went to jiffy lube no car wash offered will go back to darcey in Joliet rotated rack don. Could of went to jiffy lube no car wash offered will go back to darcey in Joliet More
by gil
Verified CustomerEmployees Worked With
Chistopher Baker
Helpful September 01, 2021
From wayne allen, mr.william neibert..in the service department is the most kindest and professional man that I ever met,it’s truly a pleasure doing business with someone like him!!!!!! department is the most kindest and professional man that I ever met,it’s truly a pleasure doing business with someone like him!!!!!! More
by Allenwayn246
Employees Worked With
Bill Neibert
August 31, 2021
Dave was knowledgeable and Patient with us. He answered our questions and helped us to make a decision. The woman in the financial department that had us sign the papers was very helpful and patient. our questions and helped us to make a decision. The woman in the financial department that had us sign the papers was very helpful and patient. More
by marty31
Employees Worked With
David Brdar
August 29, 2021
Very professional & courteous Had an appointment and was Very professional & courteous Had an appointment and was serviced as soon as I arrived, estimated time for service was on point! Very Please! and Very professional & courteous Had an appointment and was serviced as soon as I arrived, estimated time for service was on point! Very Please! and satisfied with car More
by tootie108
Employees Worked With
Adam Estes
August 28, 2021
My service person Chris was so welcoming and pleasant he kept me informed and updated the whole step of the way and I love how I can track my service. kept me informed and updated the whole step of the way and I love how I can track my service. More
by Harrisa12
Employees Worked With
Chistopher Baker
August 28, 2021
The service was right on time, and I did not have a long wait. The staff were very courteous, and answered all my questions regarding my situation for the visit. wait. The staff were very courteous, and answered all my questions regarding my situation for the visit. More
by snm
Employees Worked With
Don’t remember name
August 27, 2021
Great service and friendly staff… excellent waiting area…no improvement needed and would recommend to anyone…overall fast service… friendly staff friendly service and great work area…no improvement needed and would recommend to anyone…overall fast service… friendly staff friendly service and great work More
by chasb50
Employees Worked With
Mark Diehl
August 26, 2021
Bill the service representative has great service experience thank you for great service bill and deserve a raise please give him one thank you very much 😊 experience thank you for great service bill and deserve a raise please give him one thank you very much 😊 More
by Kmac50852kc
Employees Worked With
Bill Neibert
August 26, 2021
Excellent service they were efficient and timelyThe Excellent service they were efficient and timely The drives nice and they always clean it it is great service thank you. Will return I believe in loy Excellent service they were efficient and timely The drives nice and they always clean it it is great service thank you. Will return I believe in loyalty and they are loyal More
by ANGIEKIT
Employees Worked With
Mark Diehl
August 25, 2021
I paid over $2000 worth of charges for repairs. After having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. having my car for several days, I picked it up only for it to abruptly stop on me no less than 10 minutes after pulling away from the service center. I was almost involved in a multi car accident on Western Avenue because of this. After I was told to have my truck towed back to the service center by an Arnie Bauer Representative, I was furious and told them I should not be responsible for arranging a tow to return my truck back to the service center since they never repaired it completely. After an additional three days in the service center, the service representative told me that the tech did not tighten one of the caliper bolts on my front right tire. This is unacceptable and almost put myself and others at risk of an accident. In addition, I asked for coolant to be placed in my cooling system due to no cold air. This was done and I had cool air for three weeks. Now I have no cooling air anymore. $2000 worth of service repairs does not make sense to me. As a healthcare professional, if I provided this type of service to my patients, this would be called malpractice. I will not return to this service center again. More
by Cherokee22
Employees Worked With
Mark Diehl
