Arrigo Dodge Chrysler Jeep RAM West Palm Beach - Service Center

PROFIT over people • Recall Service: My vehicle was kept for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires ne for an unreasonable four months for a recall repair. Shockingly, just a few thousand miles later, the vehicle is now out of alignment and requires new tires. It only has 24,000 miles, and the recall (suspension-related) was completed at 21,000 miles. • Neglected Service: It appears the vehicle alignment was not performed during the recall service, leading to the current tire issue. This is not a normal maintenance item that should have been overlooked. • False Promises: I was misled regarding price matching. Your dealership advertised a willingness to match competitor prices, but this was not the case when it came to tire pricing, specifically the advertised price at Pep Boys. • Deceptive Discounts: The advertised 15% service department discount for veterans and first responders is incredibly misleading. The discount apparently does not apply to essential services like tires and alignment. This feels particularly disingenuous. Overall Experience: These repeated incidents paint a clear picture of a business that prioritizes profit over customer satisfaction. The lack of transparency and willingness to address basic concerns is unacceptable. More

Lilian is an amazing attribute to the arrigo team Confident positive informative and professional A definite problem solver Confident positive informative and professional A definite problem solver More

Exceptional Service from Holly! I recently had the pleasure of working with Holly at Arrigo CDJR of West Palm Beach, and I cannot speak highly enough of my experience. From the m I recently had the pleasure of working with Holly at Arrigo CDJR of West Palm Beach, and I cannot speak highly enough of my experience. From the moment I contacted her, Holly was incredibly responsive, professional, and went above and beyond to ensure that my needs were met. During my visit to the dealership, Holly was attentive and made sure that all of my concerns were addressed promptly. She kept me informed throughout the entire process, and I felt completely taken care of. The level of customer service Holly provided was truly exceptional. I also want to extend my gratitude to Cornel Dutia, the Supervisor of the Diesel / Heavy Duty truck service department, for his assistance in facilitating the service. Thank you, Holly, for making my experience at Arrigo CDJR of West Palm Beach so positive. I look forward to working with you again in the future! Best Regards, Hector S. More

I had a check engine light repair on 10/11/2023 at Arrigo Jeep service department. They are overcharging on parts like crazy. They charged $487.74 for Mopar part 52060398-AE. Same part on same day is availab Jeep service department. They are overcharging on parts like crazy. They charged $487.74 for Mopar part 52060398-AE. Same part on same day is available through store.mopar.com for $201.78 (website reflects an MSRP of $296.00). I expected to pay a reasonable price for OEM parts but 2.41 times more than the part is available for from Mopar and 1.64 times MSRP is a total rip off. Beware when you get a quote from this service department and I strongly suggest getting a price from someone else and compare pricing. Won't even get into the other part prices that I was charged on this repair but the extreme markup is similar. More

The service was great, didn’t have to wait long at all and the workers were awesome! and the workers were awesome! More

I was told 90 minutes for an oil change and I was there over 3 hours. This place has gone to xxxx since the new ownership. My previous few oil changes have also taken 2 hours. It used to take them no more over 3 hours. This place has gone to xxxx since the new ownership. My previous few oil changes have also taken 2 hours. It used to take them no more than an hour. I will not be returning to this location again. More

I was charged a diagnostic fee but you guys don’t have the part to fix the car I put on the service person telephone answering machine. It was OK to fix my ABS system check his voicemail for October 2 and the part to fix the car I put on the service person telephone answering machine. It was OK to fix my ABS system check his voicemail for October 2 and I had to come up to today October 4 to retrieve my engine cover as it was not replace on my car. Please give me my money back. More

First time I ever that I went in for an oil change and was greeted right away and given back my vehicle in the time that was told to me. was greeted right away and given back my vehicle in the time that was told to me. More

i was treated like i was a rockstar! best customer service that i have had for a long time! best customer service that i have had for a long time! More

Courteous, knowledgeable staff. I’ve been using Napleton on Northlake, never again. I was like going to the dentist. Thanks again! I’ve been using Napleton on Northlake, never again. I was like going to the dentist. Thanks again! More