However, to my dismay, this continued over to the service side of the dealership which has continuously left me disappointed. EVERY visit I have gone to get my car service has resulted is something being wrong.
• First there was a recall on the aluminum trim of the speakers which was supposed to be replaced with stickers. They removed the aluminum, gave me back the car only for me to realize they never put on the sticker replacements when I was on the highway. When I went back, they put on the stickers but never removed the old glue, causing them to fall off once home.
• I called to set an appointment the stickers fixed and to also replace the parking break button was also was having the same issues of the aluminum trim. They said they had to order the part and would call me back, of which I never got. I followed-up and said they had to still order the part but set the appointment and it will be in when you come in. To my dismay, they fixed the speakers but never ordered the replacement part. No apology. No we messed up. Nothing. After complaining they agreed to provide a loaner while they got a part and fixed it the next day.
• My most recent disappointment was on my second annual service – part of AudiCare which I paid extra to extend (and now wishing I did not). Car went in with no issues for an oil change and a brake flush as part of AudiCare (added on by the dealership when I arrive). However, when I got my car back, now there are issues turning the steering wheel with a grinding sound. When I called, the service technician said they noticed damage in the wheel well when they put my car up on the jack. However, it was fine when I brought it in, the vehicle report states no damage, and the only other time the car was driven was by the technician as part of the road test (post brake flush). After complaining to the service manager, they agreed to take the car back in and fix it.
How is it that a luxury car dealership has this bad of a service department?