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Audi Burlington
Burlington, MA
2,954 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 2,954 reviews
July 20, 2023
WORST CAR BUYING EXPERIENCE EVER! Avoid this place at all costs. Incompetent staff and absolutely terrible service center! They failed (twice) to do a basic alignment despite ass Avoid this place at all costs. Incompetent staff and absolutely terrible service center! They failed (twice) to do a basic alignment despite assuring me it was completed both times (it wasn't) on a new-to-me car. The fact that it made it through their certification process with the alignment that far off is quite concerning. They sold me a car that FAILED INSPECTION and then became my responsibility to deal with (had to take time off from work) despite purchasing the car not even 5 days prior. Avoid at all costs! More
by erickevorkian
Helpful July 20, 2023
Yes, they're expensive, but Kelly Mulvaney and the dealership went above and beyond to provide concierge-level service. dealership went above and beyond to provide concierge-level service. More
by katlev
Employees Worked With
July 19, 2023
Derek is awesome! SO helpful & chill 😎 I am very happy that he was there to help me! SO helpful & chill 😎 I am very happy that he was there to help me! More
by ljtpeters
July 18, 2023
Audi of Burlington is a solid dealer. Responsive and communicative. I’ve had good experiences there overall. Responsive and communicative. I’ve had good experiences there overall. More
by Dckane68
Employees Worked With
July 18, 2023
Great service advisor. Always helpful and makes every effort to meet customer needs. Great service from techs too Always helpful and makes every effort to meet customer needs. Great service from techs too More
by Avedisian
Employees Worked With
July 15, 2023
I am very pleased with the cooperation with Scott J from Audi Burlington. Transaction completed, collection Q3 on Monday. I will write something about driving after delivery 😘😘😘 Audi Burlington. Transaction completed, collection Q3 on Monday. I will write something about driving after delivery 😘😘😘 More
by hana53
Employees Worked With
July 14, 2023
Antony Ferreira at service is exceptional! Great customer service and care!! I strongly recommend him! Thank you Toni !!! Great customer service and care!! I strongly recommend him! Thank you Toni !!! More
by lvitchev
Employees Worked With
July 14, 2023
I was thoroughly impressed with the service I received from Nate, Alex, and Tom. They answered all my questions and graciously took their time to meet all my needs. Everyone that I interacted with at the from Nate, Alex, and Tom. They answered all my questions and graciously took their time to meet all my needs. Everyone that I interacted with at the dealership was professional and kind. I couldn’t be happier with my experience at Herb Chambers Audi (Burlington). In my opinion , Herb Chambers is THE place to go!!! More
by edancer34
July 12, 2023
I was pleased with appointment scheduling and being provided a loaner car, when I had not reserved one. All work was completed efficiently and the video inspection was a nice surprise. Everyone is very provided a loaner car, when I had not reserved one. All work was completed efficiently and the video inspection was a nice surprise. Everyone is very professional. I would recommend this dealership, without reservation! More
by DMessier
Employees Worked With
