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Audi Clearwater - Service Center

4.9

354 Lifetime Service Reviews

18940 US Highway 19 N, Clearwater, Florida 33764

355 Reviews of Audi Clearwater - Service Center

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November 12, 2018

"Great service!"

- JWC

I brought my Q7 in for an issue with the electrical system. William Moore handled the complex issue with the mechanics, arranged for a loaner when it was clear that it would take a few days (even when I hadn't arranged prior) and kept me informed along the way. The issue was an after market installation. William gave me enough information so I could go back to shop that caused the problem for reimbursement.

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Recommend Dealer
Yes
Employees Worked With
William Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 02, 2018

"Always right on it! "

- nancyb

I was in for my end of lease checkup on my A-3 Audi. Met with Mandy and JB and Alex to discuss options. Decided to purchase another A-3. Love this car!! Customer service has always been great with Mandy and look forward to continuing to do business with her.

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Recommend Dealer
Yes
Employees Worked With
Mandy Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 01, 2018

"Recall replacement"

- la779910

Bill was friendly and professional. He helped to make my visit as efficient and productive as possible. He coordinated the work to be done in a pleasant manner.

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Recommend Dealer
Yes
Employees Worked With
William Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 08, 2018 -

Audi Clearwater responded

Thank you for leaving us this 5-star review! We are so pleased to know that Bill ensured that your service was completed thoroughly and efficiently, and we look forward to the opportunity to continue to care for your automotive needs in the future!

October 30, 2018

"Great servuce"

- Anita57

I am very happy with my service at Audi Clearwater. Shawn was very helpful and efficient and made sure the job was done well. It is easy to wait in their lounge. They have massage chairs, snacks, cappuccino, TV and anything else to make the wait pleasant. they are a class act!

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Recommend Dealer
Yes
Employees Worked With
October 30, 2018

"I'll only go here for all my car needs!"

- CodyFisher

Andrew from the service department goes above and behind for his customers. I've been to the dealership twice now. I brought my car in the first time for an a/c problem. However, before I brought my car to the dealership, I went to a repair shop. The repair shop quote was slightly high, so I decided to take my car to the dealership since the brand is the same. I'm glad I took my 2008 Audi A4 (with no warranty) to the dealership. Andrew and the service team found problems that the repair shop did not. Andrew worked with me on the price and set me up in a rental until my car was fixed. No one will get this kind of service by going to a repair shop. Andrew treats people with the upmost respect. Andrew stays calm and collective, reinsuring you about the process. He also calls you with updates to let you know how the repair process is going. At this point, Andrew has gained my trust. I took my car in a second time due to a coolant leak. He was honest about what it would take to get my car on the road again. Since I have already put enough money into the older car, I didn't really want to put anymore into it. Andrew gave me the option the sell the car to them, so I did. I will not go anywhere else for my car needs, except to the Audi dealership and Andrew. Andrew, set me up with Bob from the sales department to sell my car to them. Bob made the process easy and quick. He also treated me with more respect than any other sales person I have dealt with. Whenever someone talks about car problems, I always mention the dealership. When I am ready to buy a new car, I am definitely buying a new car from this dealership. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Bob Kimball
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Drew Walker
Oct 30, 2018 -

Audi Clearwater responded

Hi Cody, Thank you so much for taking the time to share this amazing review! We are honored to know that Andrew has earned your confidence, and it's so great to know that he and Bob have taken such good care of you during your visits. We appreciate your very kind words and recommendation, and we look forward to continuing to offer our best service to you and your vehicle for years to come. Thank you again!

October 26, 2018

"5 star treatment from beginning to end!"

- RCPrice

Shawn made me feel like a valued customer from the moment I pulled up to the service intake. He made sure to communicate everything that was happening. He even made sure they washed my vehicle before I picked it up. I have dealt with many service departments but this was by far the best experience ever.

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Recommend Dealer
Yes
Employees Worked With
Shawn Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 23, 2018

"Service experience exceded my expectations"

- Leo1234

This was my first service experience with my 2018 Audi Q5 for a routine 10,000 mile check-up. I was fortunate to have Mandy Walters as my service representative. As a busy physician, I had lots of patients I needed to see at the hospital and although I had accepted the fact that I would be spending several hours at the dealership, Mandy made it so easy to me to get back to work my offering me a rental vehicle and the option of having my car delivered to the hospital where I worked. I was appreciated

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Recommend Dealer
Yes
Employees Worked With
October 18, 2018

"Happy Audi Owner"

- ACPasquale

I live closer now to Audi Tampa but when I called them they were rude and not responsive. Bill Moore at Audi Clearwater took care of everything. Excellent Service!

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Recommend Dealer
Yes
Employees Worked With
William Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 22, 2018 -

Audi Clearwater responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

October 17, 2018

"Exemplary service"

- if6ws929

Professional, personable and efficient, Audi Clearwater sets a standard which represents the best of its kind. Kudos to Service Manager Bill Moore for exceeding expectations, making service appointments a special experience.

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Recommend Dealer
Yes
Employees Worked With
William Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"Service"

- jackie

Made service appt online Was met at door with a smile from William Moore He was polite, professional, and explained things very thoroughly. I live my Audi and my service dept

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Recommend Dealer
Yes
Employees Worked With
Britta Becker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
William Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 16, 2018 -

Audi Clearwater responded

Hi Jackie, We appreciate you taking the time to leave us this very kind review! We are so glad that William took such good care of you throughout the entirety of your recent service visit, and we are proud to have earned your confidence. Please let us know if there is anything more we could assist you with in the future.

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