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Audi Clearwater - Service Center

4.9

373 Lifetime Service Reviews

18940 US Highway 19 N, Clearwater, Florida 33764

373 Reviews of Audi Clearwater - Service Center

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January 08, 2019

"Excellent service "

- Bob in FL

Service advisor Mandy Walters is great to work with...smart, competent, efficient. She dealt with our problem quickly. Wait time on the repair was very reasonable and Mandy kept me updated on progress throughout the experience.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mandy Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 08, 2019

"Jessica Geneva was fantastic!"

- Westonwalker11

Jessica went above and beyond to help me get a loner car while my Audi was being serviced. She was amazing to deal with and I would highly recommend her to anyone.

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Recommend Dealer
Yes
Employees Worked With
Jessica Geneva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2019 -

Audi Clearwater responded

Hi Weston, It is a pleasure to hear that Jessica took such good care of you throughout your recent service visit, and we appreciate you taking the time to leave her this kind recommendation! Please don't hesitate to let us know how else she and the team could assist you in the future!

January 07, 2019

"Jessica Geneva was great in service department!"

- rachel

Jessica Geneva was professional, courteous, & pleasant when I took my car in to be serviced! She called as soon as it was ready to be picked up, & I was thrilled it was within the time frame she quoted!

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Recommend Dealer
Yes
Employees Worked With
Jessica Geneva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2019 -

Audi Clearwater responded

Hi Rachel, We appreciate you taking the time to leave us this positive review, and it's great to hear that your recent experience was completed just as efficiently as promised. Please let us know how else Jessica or the team could assist you in the future. It is our pleasure to serve you!

January 07, 2019

"First time visit"

- Stylechild01

I would like to express how much I enjoyed my first service with Mandy Walters. She made my visit so simple and carefree. I will be returning in the future for other services on my 2016 SQ5.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mandy Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 09, 2019 -

Audi Clearwater responded

Thank you so much for sharing this great feedback! We are happy to hear that your first service with Mandy was so smooth and hassle-free, and we look forward to continuing to offer you and your Audi SQ5 the same quality care in the future.

December 29, 2018

"Making a positive out of a negative"

- Natnatwilli

After a terrible experience I had with roadside assistance, shawn tried his best to make things right at the dealership. He even tried to get me in a rental id prefered while my service was getting completed.

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Recommend Dealer
Yes
Employees Worked With
Shawn Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 26, 2018

"Great service every time"

- GoJagsJags

Mandy always takes time to understand our car issues and provides a detailed solution that doesn’t break the bank. She’s great with advice when multiple solutions exist.

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Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Mandy Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 26, 2018

"Waiting and wondering"

- distressed customer

We took our car in for repairs on Dec. 10. We required a oil flange gasket and O ring replacement. . The repair was made and something went wrong. We were told that the O ring was damaged and so they had to repeat the work. A one day job turned into a disaster; the repair leaked oil onto the engine and the repair had to be redone. Upon receiving the car, I found that there were paint bubbles around the valve covers. Pointing out this fresh bubble to the service advisor, Shawn., I was told it was nothing. My concern was that the engine may have been damaged by overheating upon the loss of oil. I contacted a mechanic and was told that the use of a degreaser on a hot engine would be a likely cause for a blistering of the paint. I brought this concern up to the service advisor Shawn but he denied that any kind of degreaser had been used for my car. He simply said all cars get that. The bubbles were so fresh that it was flexible as I gently pressed it to show him otherwise. So, although we were informed that the first O ring failed upon driving the car to another branch, (for other repairs), and that the oil leaked onto the engine, which then had to be cleaned, this was not done using a power wash or degreaser according to the advisor. In the end, we got the car back Dec, 22. The only saving grace was that we had a courtesy car for the entire time.

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Recommend Dealer
No
Employees Worked With
Shawn Burns
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Todd Emery
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 04, 2019 -

Audi Clearwater responded

Dear “distressed customer”, We appreciate you taking the time to write your review and provide us with feedback regarding your experience. We have also received your complaint through the Florida Department of Agriculture and Consumer Services, and since you filed your concerns with the State of Florida and in the interest of your privacy, we will continue to work with you through that process to arrive at, what we hope, will be a satisfactory conclusion. Sincerely, Todd Emery, Service Manager

December 21, 2018

"Service "

- revflyer

Worked with Mandy Walters in service, as usual always an outstanding experience.........car was completed and cleaned on time. Mandy always goes the extra mile to ensure you leave happy. I am very happy to have happened upon this dealership. They have earned my business for life.

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Recommend Dealer
Yes
Employees Worked With
Bob Kimball
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mandy Walters
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2018 -

Audi Clearwater responded

Thank you so much for your wonderful review! It's a pleasure to hear that Mandy consistently goes above and beyond to serve you and secure your full satisfaction, and we are delighted that your recent experience working with her was no different. We are proud to have earned your loyalty and look forward to continue serving you in the future!

December 21, 2018

"Great service"

- Pati09

I purchased my Audi Q3 earlier this year and was having a battery issue this week. I had it towed by Audi Roadside service and dealt with Shawn Burns as my service advisor. Shawn could not have been more helpful and accommodating in getting my issues taken care of in a timely manner as well as keeping me informed as to the status.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Burns
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 20, 2018

"Great experience"

- Koglesby8

Andrew walker was very helpful and courteous. This dealership continues to be awesome. I was welcomed in and shown how to get myself setup in the guest area so I could be productive and work while my car was serviced.

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Recommend Dealer
Yes
Employees Worked With
Andrew Walker
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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