Audi Clearwater - Service Center

Beyond 5 stars for Mandy and Audi Clearwater! Truly excellent experience. Their service model and Mandy’s care for the customer are what make all the difference. Highly recommend Audi Clearwater Truly excellent experience. Their service model and Mandy’s care for the customer are what make all the difference. Highly recommend Audi Clearwater for sales and service. More

They constantly order the wrong parts. Customer service is a joke. Now I'm without a car for another week unless they screw up again which is common for them because the parts department Customer service is a joke. Now I'm without a car for another week unless they screw up again which is common for them because the parts department can't do their job correctly as usual. Who at Audi is gonna drive me around and pay me for lost wages??? More

Had my 30K service last week. The experience was exceptional. My service representative Mandy Walters was everything an Audi customer would want in a Service Rep. Knowledge, Exper The experience was exceptional. My service representative Mandy Walters was everything an Audi customer would want in a Service Rep. Knowledge, Experience, Professionalism, and Kindness. I did not get any of the other names on the service team that helped Mandy serve me, but the visit was smooth and nice seeing all the new Audi models of today. Thanks Clearwater Audi ! More

I was very happy with my salesperson, Amy. But unfortunately their service department and the entire process leaves a lot to be desired. Purchasing or leasing a vehicle is a single, 1 day tran But unfortunately their service department and the entire process leaves a lot to be desired. Purchasing or leasing a vehicle is a single, 1 day transaction. Servicing that vehicle lasts forever. Scheduling is a nightmare as you get routed to a call center, explain your issue, then you get routed to the store only to get a VM. Then you may or may not ever hear anything. When you do.....they are "Swamped" all day, everyday. One would think if business was that good - they would have the staff to support it. I guess COVID is a forever thing with them. My next Audi deal will be at another dealership. More

If I had to pick one service advisor for the rest of my life, it'd be Fady Awadalla! He went out of his way to advocate for needed warranty repairs, fought to keep costs low when the warranty company would life, it'd be Fady Awadalla! He went out of his way to advocate for needed warranty repairs, fought to keep costs low when the warranty company wouldn't play ball, and kept in constant communication with me for nearly 2 months! He went beyond throwing parts at the car and spent extra time with the techs to ensure the root of the problem was addressed (in my case, 2x faulty high-pressure fuel pumps). I truly appreciate his care, advocacy, and outstanding leadership. He truly sets the standard for himself and his peers, and I will not hesitate to work with him again in the future... He is a credit to Audi Clearwater, and transformed what could've been a terrible situation into outstanding one, despite very difficult and trying circumstances. My S6 runs great once again. Thank you! More