I took my TT in to have it looked at for making a noise in the suspension (not rocket science). I made an appointment for 730 in the morning, telling them that I wanted a call w/ the diagnosis, and that I would likely tell them to do the rear end service (Haldex) at that time. At 3pm no call, so I called, the car hadn't been looked at yet. At 6pm when I showed up to pick up the car, it was still on the lift. I was given no diagnosis and promised a call the next day. No call. The day after I called and was told I would get an email, no email. Three days later I called again and was promised an email by noon the next day, no email. It is now two or three weeks later, still no contact. To top it off, whatever was done to "diagnose" this car made the noise much worse... and I still don't know what is wrong with it... Through all this, I remained patient and polite... but this is totally beyond reasonable. Audi of Columbia has the worst customer service (although seemingly very polite when talking to them) I have experienced. Neither Chalmers or Scott value me as a customer or a person. Very clearly, they want my business to go somewhere else... and it will.
By the way, I love my TT, I think Audi's are great, I want buy a brand new one within a year or two... but not from Audi of Columbia... given the lack of other Audi dealers locally, that may mean I have to choose a different car... what a shame.