My husband and I are thinking about buying a new 2011 Audi TT---but they will not be available until Spring of 2011. We had noticed that McDonald Audi had a 2010 TTS on their lot, but the price was not listed. So just out of curiosity, my husband requested a quote online. Paul Lim, who Im guessing is the internet manager, responded by saying that since this was a 2010 model, they would be "extremely flexible" with the price of the car--and would give us a deal we couldn't refuse--but never disclosed the price. So one Saturday, we decided to go look at the car, and see what kind of deal they were talking about. Paul greeted us immediately-- but right away tried to lead us away from the TTS. He showed us a 2011 convertible TTS which was $60k--and even after I told him I didn't really want a convertible, he kept trying to get us to drive it. I started to walk back up toward the car I came to see, and again Paul tried to focus our attention on another car---another 2011, but this time an S5 that was also $60,000. I told him I was more interested in the 2010 TTS, and it was more in my price range. He seemed a little irritated, but brought us back to see the other car.
When I sat in the 2010 TTS, I fell in love with the car, and wanted to proceed immediately. Paul took an application, and ran our credit, and when he came back he said we were approved for a lease (which is what I wanted) and they were going to offer me $26,000 for my trade-in (which is right around what I thought I should get for it). But after going back and forth a few times, the monthly payment was just too high. It was reallly close--but I had a number in mind that I just couldn't go over. Also--they had said they "needed to get this 2010 off of their lot so they would be extremely flexible on the price", and they only lowered it like $2000 off sticker, and wouldn't budge from that. When we went to leave, Paul seemed to get frustrated, and kept trying to sell the car. He was very condescending, and kept acting like we were stupid to not buy it. I kept saying "yes, it IS an awesome car, but I just can't afford it" and he kept saying that anyone would want that car, and it is WORTH the large monthly payment. SO we left.
I was irritated by how we were treated, but I really wanted that car, so a few days later, I was excited when Paul called saying they might be able to work out a better deal, because they "really need to move the car". My husband told him if they could get to around $xxx.xx a month, with $xxxx.xx down, then we would buy the car. Paul said he thought that would work, and he would call back with the final offer. Well---he never called back, stopped returning our calls, and at one point, he picked up his phone when my husband called his cell and said "the deal is not going to work---you have a 601 credit score!" and then hung up. Our credit scores are both in the 700's, so I don't know where he got that!? To this day, NO ONE will return our calls. We even sent the GENERAL MANAGER an email simply asking what happened, and he has not responded. We are completely confused. We have decent credit, they had TOLD us we were approved---we just don't know what went wrong. But we will NEVER return to this dealership again. We were treated like Julia Roberts in Pretty Women when she was trying to shop on Rodeo Drive. My husband and I are young--but we have purchased 20+ cars together, and have been to hundreds of dealerships and have NEVER been treated like this before. I just feel so insulted---they are treating us like we came in off the streets and just didn't want to do business with us. Just because you work at an Audi dealership, doesn't make you better than the people wanting to buy one.