Audi Dublin

1 star because I cannot give 0 stars. Worst experience I have ever had for car service in 40 years of driving. My service technician called me first a total of 3 times in 23 days of servi Worst experience I have ever had for car service in 40 years of driving. My service technician called me first a total of 3 times in 23 days of service. Once on the first day to say they had my car, once a couple weeks later to tell me it was going to take longer, and finally at last that my car was done. The service took 23 working days. First week I was not called at all about when my car might be looked at. Car was dropped off on 11/19 after hours. I called on 11/21 and stopped in the dealership on 11/20 and 11/22 to see about car because my messages were not being returned. After talking with service manager on 11/22 the car was finally looked at on 11/25. Was told I needed an upper fuel pump. I had to call about what was needed later in day on 11/25 because no one called me to approve the repairs. Fuel pump took through 12/2 and did not fix problem. Then was told is was a computer module. That repair took through 12/13. Did not fix problem. Finally was told it was the timing chains, which did fix the problem. That repair took until 12/21. Wasted 3 weeks on repairs that were not needed. I was given a discount on the fuel pump and was told the computer module was a warranty item. Was told about billing that not having to pay for these unneeded repairs that was my discount, even though it is MAG Audi technicians job to diagnose and fix the problem. Since they could not diagnose the problem correctly, I wasted an extra three weeks without a car during a busy holiday and work season. And during all these repairs, communication was a level 0 on a scale of 1-10. If I was not calling every few days to get a status update, I did not get one. In the end, the car was fixed and is running fine for the first day. Rest assured I will not be back to MAG Audi for any future repairs, nor will I ever buy a car from any MAG dealership. If this is the level of service provided for a dealership that supposedly prides itself on service, I do not want any part of the organization. More

This has to be the worst service experience I have ever had. 1. There is 0 communication from the advisors, if you want an update you will have to call in. 2. Do not expect your vehicle to be done had. 1. There is 0 communication from the advisors, if you want an update you will have to call in. 2. Do not expect your vehicle to be done on time. Do not make prior arrangements for planning around their scheduled time of completion. Everyday it will keep getting pushed back to another day. 3. Do not expect to be provided with transportation while your vehicle is undergoing service. Expect about a week from said time of available service loaner. 4. Do not expect any compensation for any disruption their service department causes. Lastly, do not expect to have available technicians, they already called off. More

TERRIBLE SERVICE experience regarding faulty brake material used by Audi in our Q7. And in fact a class action lawsuit has been filed against Audi because of this defect. Audi acknowledges the fault material used by Audi in our Q7. And in fact a class action lawsuit has been filed against Audi because of this defect. Audi acknowledges the fault but refuses to correct the problem. Multiple service advisors said it was out of their hands because Audi would not correct. The brakes on our Audi have a lot of life left on them. Was advised that we would have to replace the brakes at a cost of over $2,000. The original brake material used on the Q7 produces a very loud and annoying squeal and squeak consistently. Certainly not the higher end vehicle we thought we were buying when we purchased from Audi of Dublin a couple years ago. I will not own another Audi because they obviously do not stand behind their vehicles! More

My wife and I have been shopping for a smaller luxury SUV to replace her car. We visited several other dealerships before stopping at Mag Audi in Dublin. From the time we pulled up to the dealership to the t to replace her car. We visited several other dealerships before stopping at Mag Audi in Dublin. From the time we pulled up to the dealership to the time we completed the purchase was a great experience. From our salesman to the sales manager to the finance manager made the buying process very easy and stress free. I highly recommend this dealership More

Twice this month I took Audi A4 to MAG to replace Oxygen converter and the hose that takes the air and mix with gas to run smooth. I worked Nate Fielder both times and he went above and beyond the required converter and the hose that takes the air and mix with gas to run smooth. I worked Nate Fielder both times and he went above and beyond the required service. Thank you Nate Arjan Jagtiani - Upper Arlington, Ohio More

One of the best service experiences I have had on my Q5. The staff went above and beyond my expectations. They even coordinated a small dent repair while my car was in for routine service. Everything was ac The staff went above and beyond my expectations. They even coordinated a small dent repair while my car was in for routine service. Everything was accomplished in the same day and I couldn’t be happier. The staff was very accommodating and courteous. Will definitely return with all my service needs. More

Gabby and Josh were extremely friendly and professional. I enjoyed the ease of my entire experience! Kiddos to the GM as well! Thank you for the video and update on my car’s condition. I enjoyed the ease of my entire experience! Kiddos to the GM as well! Thank you for the video and update on my car’s condition. More