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Audi Fresno - Service Center

Fresno, CA

4.9
734 Reviews
Call Service Center (888) 865-1897

734 Reviews of Audi Fresno - Service Center

Sort by
May 16, 2023

Smooth, easy quick It was just the 20,000 service. He explained what was being done and that was done. More

by chaffindebbie1031
Recommend Dealer
Yes
Employees Worked With
Hugo
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May 17, 2023 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Fresno to be a positive one. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
May 10, 2023

Quick and easy Bryan was able to retrieve the coffee mug I left in my loaner and I appreciated that. He also changed my key battery More

by Khov94
Recommend Dealer
Yes
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May 11, 2023 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
May 09, 2023

Great, and good communication They had a rental vehicle ready for me Great friendly staff More

by avigaillopez21
Recommend Dealer
Yes
Employees Worked With
Nathan
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May 10, 2023 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful 1
May 05, 2023

Resolved problem quickly, friendly and honest Recall issue was resolved at appointment and Shane went above and beyond to get it done swiftly More

by JIMMYH
Recommend Dealer
Yes
Employees Worked With
Service manager Shane
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May 08, 2023 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
May 04, 2023

The service department customer service is the best i have ever had! We changed a lot of cars before audi service department is the best!!! I would actually buy audi again just because of the service dep More

by RAMANDHAMI90
Recommend Dealer
Yes
Employees Worked With
5
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May 05, 2023 -

Audi Fresno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
April 27, 2023

It was a great experience this time around. My experience last summer was not good and I had considered submitting a complaint, my issue at that time was never resolved and was extremely frustr More

by BLOSSOMJANE
Recommend Dealer
Yes
Employees Worked With
Amazing Hugo! He accidentally answered my phone call as I was trying to get in touch with another advisor.
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Apr 28, 2023 -

Audi Fresno responded

Thank you for the kind words for Hugo and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
April 27, 2023

It was a great experience, efficient, did what they say they're going to do, vehicle delivered as promised More

by JEBHICK
Recommend Dealer
Yes
Employees Worked With
Bryan
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Apr 28, 2023 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Fresno, we look forward to having you as a valued customer for many years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
April 22, 2023

Great service. Quick work. Great service, very communicative and the work was quick, like usual. They set the expectation for quality service very high! More

by DAVID.CHUNG.2004
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 25, 2023 -

Audi Fresno responded

Thank you so much for your kind words, David, and for taking the time to leave us this wonderful feedback! Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
April 12, 2023

Great service. Great communication. Everyone at Fresno Audi is always very helpful and kind. More

by NURSEOKEEFE
Recommend Dealer
Yes
Employees Worked With
Hugo
Report | Print
Apr 14, 2023 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

Helpful
February 08, 2022

The staff has been friendly and helpful with my needs. The products that I have needed have been in stock when desired. The serviceDepartment is backed up with almost two months waiting time ! More

by JOENISHIMOTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Singh
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Feb 09, 2022 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

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