Had been negotiating by phone and text for two days on a pre-owned Tiguan. While enroute 90 miles to purchase with certified check in hand, got a call that another rep had undermined the negotiation and taken a deposit over the phone. I continued on to the dealership to discuss unprofessional handling of this "supposed" sale (car has still not been picked up) since they did not even give a courtesy call to say another person was interested. Had they done so, I would have made a deposit over the phone immediately to hold until I could complete my drive to Lakeland. When I arrived, Ken at dealership refused to consider the fact the my inquiries about the car had preceeded the phone sale, and instead had a rep offer another older Tiguan with fewer amenities and much higher mileage...which I declined.
Interestingly, next day the internet sales rep called back to see if I was still interested even though it had apparently been sold prior day. And, 5 days later the car is still listed for sale on Audi Lakeland's website as well as CarGuru etc. Bait and switch perhaps as they try to unload the older Tiguan?