Audi Lehi - Service Center

I purchased a new 2018 Audi Q7 a little over 4 years ago. Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Completed all services and oil changes at the dealer.. Then last month the engine died while driving on I-80. I had it towed to Lehi Audi. Ken Garff Lehi Audi wanted $35,000 to replace the engine, more than the current value of the car. We were offered $3,500 by the dealer so they could take it to auction and 10% off MSRP on a new Audi. North America Audi says all reimbursement is up to the dealer. It’s a total loss to us. I expected MUCH more from Audi for a $60,000 car meticulously maintained, and couldn’t be more disappointed in Ken Garff Lehi Audi. Audi will never see us cross their threshold again. It’s hard to find the words that express our disappointment and anger. More

Just tried to set up appointment to get brakes Checked and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 and a coolant problem and a recall. They can not even schedule me for 90 days. That is terrible service. 3/20/2022 More

On one visit I could not get anyone to tell me whether my tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, a tires had been rotated. The NEVER LET YOU TALK TO A MECHANIC curtain was drawn. Despite the hokey cell phone video, no one knew and the mechanic, allegedly, could not be reached. Recently, I had a question about the warranty on my tires. The service department will NOT let you talk to anyone knowledgeable about your issue. The very nice young ladies who answer the phone can book an appointment or, if really pressed, promise to take a message. I left a message No one ever calls back. This is either an incompetent or over-whelmed organization hiding the ball. More

Don't go to this dealer you can no get through to Service Department and when leaving a message you will not get call back. Service Department and when leaving a message you will not get call back. More

Won't service Audi recalls!!!!!!!!!! We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Aud We purchased a brand new Audi A4 in 2006 when their store was located in Orem. For 2 years we have received notifications of air bag recalls from Audi. Ken Garff Audi has refused to honor the air bag recall giving us nothing but the run-around how they don't have parts and we have been put on a list. Audi makes a great car. Ken Garff service sucks. More

We won't call you when your car is ready I dropped my A6 off today for an appointment, two hours before my appointment at 11:45 so they had all day to replace the Takata airbag (a service tha I dropped my A6 off today for an appointment, two hours before my appointment at 11:45 so they had all day to replace the Takata airbag (a service that is estimated at one hour). After I dropped it off at 9:00ish I took an Uber to my work since the complimentary shuttle was out on a customer run. My service technician, Hendrick, called an hour later asking if I still needed a ride. I politely told him that I did not, but appreciated his concern. Work got the best of me and consumed my day; I left my office at 6:30 thinking I was done for the day and headed to a friend's birthday. I got out to the parking structure and realized my car was still at the dealership. Knowing what time it was, I quickly called the dealership and was told that nothing could be done and my car would have to be at the dealership until early Saturday morning when service was open again. I told the polite receptionist that that would not work and asked for a service loaner. The receptionist said that was out of his power. I asked him to sympathize with me being stranded at work without a phone call or text telling me my A6 was ready after the Takata service had been done. The receptionist tried to contact Hendrick to see if he had set up a service loaner, he had not. One hour later I took another Uber back to the dealership, waiting for Hendrick to arrive. Once he did, he had the worst attitude one could imagine at 8:00 PM on a Friday and curtly explained that I had ignored a phone call and text advising me of a recommended windshield wiper fix, even though I brought the car in for an airbag recall. I pulled out my phone to show him I hadn't received a text or call from the dealership. Hendrick's attitude quickly changed and he showed me his chat software that had not relayed a text to my phone. We found my car and I left. I spend some good money at the Ken Garff Audi Lehi store keeping my A6 maintained and I don't think I deserve the service that was provided to me. I apologized to Hendrick for him having to come back to work and sympathized that his weekend was being spent trying to correct this error. In the end, all I got was attitude. #thankskengarff More

Go somewhere else! Caveat emptor. After you drive off the lot with your new car, they no longer care. When my mapping software wasn't working, they blamed Google Earth a Caveat emptor. After you drive off the lot with your new car, they no longer care. When my mapping software wasn't working, they blamed Google Earth and didn't even bother to look into it for me. I contacted them repeatedly about the problem, and this went on for over a year. When it was time for service, they were supposed to pick up my vehicle and return it to my home, but getting that set up was extremely difficult and ultimately didn't happen. It seems the sales and service departments have no communication with each other at all. I ended up at Strong Audi and they diagnosed my mapping problem and gave me an A8L loaner. Not the same as pick up and delivery, but much easier, and with better results. I recommend you start your experience at Strong Audi. For anyone considering an A8L... FYI, the trunk is too small for a set of golf clubs despite what they may tell you. The night vision system is completely worthless. It doesn't work in the rain or fog, which is when you'd need it. Clearly not worth the cost. More