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Audi Marietta - Service Center

4.5

203 Lifetime Service Reviews

1715 Cobb Parkway S, Marietta, Georgia 30060

203 Reviews of Audi Marietta - Service Center

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September 21, 2018

"45,000 mile service "

- DBUICE2

This was my 3rd time working with Jayson. He is always friendly and extremely helpful. I also had the pleasure of working with Katie Auger. I have been trying to find grey carpet mats for over a year, at one point I even ordered what I thought were grey mats and they came in as black. At that point I was told Audi does not make grey mats, only black. During my recent visit Katie was able to get me some grey ones. 3 dealerships, including Audi USA website, all told me grey wasn’t not available. Katie is a real hero!!!!

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"A6 air bag"

- GOPHER0749

David Kim is an awesome advisor and take time to understand everything thing going on. They had my air bag replacement done so quickly! I love my audi’s And love the dealership

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Audi Marietta responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Audi Marietta. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 20, 2018

"Audi Q7 recall "

- GOPHER0749

I took my wife’s Q7 in for a recall. My advisor was David. He is awesome ....... took care of all my vehicles needs and had it done very quick! I was impressed with the environment and how friendly all the employees are and can hardly wait for the new building to open. Very epic experience

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Audi Marietta responded

Hello, thank you for taking the time to leave a review for us at Jim Ellis Audi Marietta. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! We hope you have a great day!

September 20, 2018

"Great service "

- DAVID9876

Great customer service from my Audi service consultant Ryan Burke. Oil change was fast and great lounge to wait in while your car is serviced. The service center is really friendly I will always take my Audi there.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Audi Marietta responded

David, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Take care!

September 20, 2018

"Happy customer"

- BALOGUNR

My service consultant provided the best service. He was extremely knowledgeable. I was updated every step of the process. My car was serviced quickly. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

September 19, 2018

"35 K Maintenance "

- SWCCOWAN5

Jason was very friendly, courteous and knowledgeable about the service I needed. He also with out asking applied available discounts that were available to reduce my cost.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Audi Marietta responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you and we hope to be of service to you again!

September 19, 2018

"Service 65,000 miles"

- JANETAGEO

Great service and customer service as always. Was running late due to traffic, and when I got there I had no trouble being t as Ken in right away. Love the people and the service. Thank you.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jayson Wyche
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Jackson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Audi Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Thank you and we hope to be of service to you again!

September 19, 2018

"Awesome Audi Service Team"

- Keith

The Audi a service teamgoes above and beyond to help me keep my A8 running at its absolute best. Ron Palser has been my Service Manager since I bought my first Audi, he is always very helpful and informative for all my Audi. needs. Always a pleasure to work with even when he has to tell me things I don't want to hear.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Palcer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Erikka Tiffani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Carter Kenworth
Sep 20, 2018 -

Audi Marietta responded

Keith, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2018

"Thanks for going over and beyond!"

- 2015 Audi girl

I came in to get my oil topped off and Ryan also was able to squeeze in my service and maintenance! His customer service and updates were awesome! Thanks Ryan!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Burke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Audi Marietta responded

Thank you for sharing your response to Ryan's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2018

"Audi A4 service"

- gulatiarpit91

Great service and sales, I bought my A4 from here and had my 1st 10k mile service done on Sept 15. Service was quick and in time. They even provided UBER to drop me home and pick me up as well. Overall I am very satisfied.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sasha Landy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ryan Burke
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Audi Marietta responded

It is great to read such wonderful comments about your recent service experience with us! At Jim Ellis Audi Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

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