Audi Mendham

I called the dealership looking for a very specifically featured new car that many other dealerships told me was unavailable. They not only found the car that I was looking for but gave me a very competit featured new car that many other dealerships told me was unavailable. They not only found the car that I was looking for but gave me a very competitive price. Working with sales agent Dan Esteves was a pleasure. He always returned phone calls in a timely manner and helped in every possible way to make sure that I got the car I wanted. I have used the service department once and found them to finish the work in a timely fashion and they provided me a similar loaner car for the day. More

I actually landed in the Mendham showroom by "accident" as I was out and about and passed it. It is not the closest dealership to my house. Now I'm glad I went past it that day. Greg was very "accident" as I was out and about and passed it. It is not the closest dealership to my house. Now I'm glad I went past it that day. Greg was very welcoming and explained a lot about Audi's. I was looking at 2011's A4, A5 and A6. He even told me I could save quite a bit a money by buying a 2010 A6 that he was in the process of receiving. Low milage, great features, etc. I signed the deal. Unfortunately, several days later I saw the 2012 Audi A6 and fell in love with it. Greg worked with me to void the purchase agreement on the 2010 and we proceeded with the 2012. No hassles, no issues. I picked up the 2012 yesterday. It is great!! Greg was very helpful and explained many of the features. He also volunteered his time down the road if I need additional help on some of the many features on this rocket. More

Recently, I traded my company's 2010 Audi S5 for a larger A7. The dealer approached me after seeing the advertizing on Auto Trader /Mota/Ebay Motors. They offered to purchase the S5, however we negotiated a A7. The dealer approached me after seeing the advertizing on Auto Trader /Mota/Ebay Motors. They offered to purchase the S5, however we negotiated a trade-in since I needed a larger company car. The reason for the trade-in is that I take clients out and need a proper rear seat. Thus, we negotiated the trade-in; fairly quickly over the phone. The dealer dealt very professionally and expeditiously with the transaction. Especially, I was content with how Charles Nelson handled the business side of it. Brian, Charles's manager was very helpful when Charles was off on Tuesday. I loved dealing with Charles and will use him in the future again. My only dissatisfaction (however, this is very typical for dealers at large) is that once I arrived to pick up the new car, the dealer "tricked me" on re-negotiating the price for the trade-in. They "pulled out" the gimmick that the car "did not have an Audi Drive select" as an option - the only option that the car did not have, when clearly my on-line ad stated the entire package and all built-in options. Nowhere in the ad was it mentioned that the vehicle has the Audi drive select; not do the dealer need to claim lack of knowledge since the VIN is available (as well as the report) and by entering the VIN in any computer; one would find all options for that vehicle. Either way, the dealer successfully negotiated the price down for my trade another $1,000 dollars. Regardless, I am very happy with the new car. I am glad that things worked out and highly recommend this dealer. Beware - Audi dealers always push their customers to buy the Audi service plan emphasizing the long-term savings. In my opinion, this is just another gimmick. Mainly for 2 reasons: 1) when one spends this kind of money for a brand - the brand must provide them with a complimentary maintenance at least for the term of the warranty. Audi, look at BMW and Mercedes; None of them charges for maintenance! 2)the long-term viability or "time-value of money" is very low if you pay it on the credit card and must pay interest on that payment. It is a $850 dollar investment that you made in addition to the $60 grand you just spent that day! I mean... AUDI, please - give us a break! More

Concerns (Audi reliability): We have owned the certified used 2008 Audi for less than 45 days and it has been in for sevice three different times. The Mendham service department has been very responsive, ev used 2008 Audi for less than 45 days and it has been in for sevice three different times. The Mendham service department has been very responsive, even picking the car up from our home when the battery died two days after bringing the car home (they needed to jump start it for test ride). My mistake, I should have required a new battery at purchase but given the pre-certified nature I trusted that they would rectify the problem, which they did. Second visit was our belief there was a wheel bearing issue. Service told us that it is attributed to cupped tire noise. I guess we'll see. Now the check engine light is on. The Mendham Service Deptartment has been responsive but I am losing faith in the pre-certification process. More

We went to take a look at a CPO Audi A6 yesterday and the sales rep Lauren was very helpful. However, after test driving the one we had looked online we didn't like it. She was trying to help us look for ano sales rep Lauren was very helpful. However, after test driving the one we had looked online we didn't like it. She was trying to help us look for another vehicle from their inventory but Greg jumped into the conversation and literally told us to "get lost". Per Greg, "we cant let our customers drive 10 different cars". We weren't requesting to drive any cars at that time. Greg was visibly agitated with us for not buying the first car we looked at. If I am buying any car, I will not buy it without test driving it. He asked us to look "online" and come back with "one" car we "will" buy. Besides being rude and impolite, I felt that the behavior was very unprofessional. Not a very good Audi buying experience. More

First audi (A4) I've owned. I like the car. But will NEVER buy another Audi again, and especially NOT from Bernardsville Audi - because the service is terrible. I can't list the many issues and fights I NEVER buy another Audi again, and especially NOT from Bernardsville Audi - because the service is terrible. I can't list the many issues and fights I've had with this service department. Except wiil tell you about this last one - After several calls about the fact that my Audi with 20K miles requires oil every 2,000 miles, they said to bring it in. I bring in, and they tell me now this is normal....he goes on to explain how they would have to figure out if something is wrong - which requires repeated trips to them, and if it requires oil every 1500 miles, well thats within spec so nothing they can do about it. So I left. Why, in the 3 phone calls didn't someone tell me that? I then ask him to check shimmering on the right front side after driving >65mi/hr, and he says it will cost me $75 to rebalance/rotate the tires. The tire place on my corner charges $15. "Well, nothing I can do". This is completely characteristic of the 4+ times I've been to this service department. NO way will I buy another car from them. More

We agreed on a price of a lease including all terms. Salesman completed the purchase order with all relevant details. Credit was approved and I put $1000 towards deposit to hold my car. One fine evening Salesman completed the purchase order with all relevant details. Credit was approved and I put $1000 towards deposit to hold my car. One fine evening decided to pick up my car. During the inspection I noticed the odometer reading of 425 miles (incredibly, my purchase order showed 12 miles). Then he goes on to say - oh, we wanted to discuss with you...blah blah and says he'd no idea until that evening because they got that car from their other location. Voided the deal and got the xxxx out of there. That is misrepresentation or simply fraud. More

Leased my 2nd Audi from Greg in Mendham and the experience was as easy as the first. Greg goes out of his way to make you comfortable and make sure you know what you're getting. I'll go back when o experience was as easy as the first. Greg goes out of his way to make you comfortable and make sure you know what you're getting. I'll go back when our leases are up. I originally went there because it was convenient but the service is great. More

My Audi A4 kept indicating that my oil level was low. I travel about 25 miles a day and I wanted to make sure that I cared for this. I stopped by Audi of Mendham on my way into work and the nice guy in the travel about 25 miles a day and I wanted to make sure that I cared for this. I stopped by Audi of Mendham on my way into work and the nice guy in the service department told me that he would put the quart in for me. I appreciated the customer service. More

I have a 2008 Q7. I had purchased from Audi of Mendham. The issues evolve around improper mounting of tires and improper balancing of tires. I had to bring vehicle back 5 times before they finally were abl The issues evolve around improper mounting of tires and improper balancing of tires. I had to bring vehicle back 5 times before they finally were able to perform a " different" balancing procedure. What a bunch of xx. Now I have an incessant squeeling noise from the front brake pads. I took care into dealership for service and I do not according to them need new brake pads or rotors. The sound is according to them "common" because they do not use asbestos in the pads anymore, so it is metal on metal that is causing the sound. I spoke at length to service manager who gave me Audi pamplet explaining how this does occur and there is really not more they can do except to go to a vacant parking lot and go in reverse and stop your brakes quickly, this is meant to dislodge the metallic pieces which built up on the pads. Well guess what, this worked for all of three minutes. I can't be the only Q7 Owner experiencing this problem. They njust hope you go away and don't bother them any more cause they did all they can do and we gave you a pamplet, what more do you want? How about solving the brake squeeling problem? More