Audi Naples - Service Center

Recall Service Audi Naples service department did a great job. Henry Garcia checked my car in and was extremely helpful. He immediately helped me get a loner of my c Audi Naples service department did a great job. Henry Garcia checked my car in and was extremely helpful. He immediately helped me get a loner of my choice Q5 so I could test drive the SUV. He promised to keep me informed as to when my car would be ready and he was on top of the situation. He was professional and attentive. An exceptional employee. More

New tires and overall top off of all fluids, oil, filter Henry was excellent. Naples Audi is very fortunate to have Henry. He is the utmost in professionalism, technical support, he provided an thorough expl Henry was excellent. Naples Audi is very fortunate to have Henry. He is the utmost in professionalism, technical support, he provided an thorough explanation before and after the work to be completed. Henry should be an excellent example for some of the new folks coming up through the system. Henry Garcia is an excellent asset. Shawn Rowan Audi A8L More

Henry Garcia is the man!!!! Naples Audi service department does a great job. Henry Garcia is a standout for service and puts his feet in your shoes with his understanding of how Naples Audi service department does a great job. Henry Garcia is a standout for service and puts his feet in your shoes with his understanding of how to treat customers. He makes it easy to understand the process and personally follows through to make sure the work was done to your satisfaction. Nice going Henry! More

Pleasant and efficient. Work done in a timely manner Friendly, helpful,courteous....could not ask for better service Look forward to dealing with Henry Garcia for any future service requirements. He m Friendly, helpful,courteous....could not ask for better service Look forward to dealing with Henry Garcia for any future service requirements. He made my first experience at this dealership very pleasant and left me with a good feeling for future service. More

A True Professional Tony did exactly what he promised, in the time he promised, for the price he promised. The final product exceeded my expectations. The outcome was so Tony did exactly what he promised, in the time he promised, for the price he promised. The final product exceeded my expectations. The outcome was so quick and painless I still can't believe it! More

Effective and Courteous Service I was greeted at my vehicle when I arrived. The reason for my visit was discussed and I got a loaner car immediately. I was called later and the rep I was greeted at my vehicle when I arrived. The reason for my visit was discussed and I got a loaner car immediately. I was called later and the repairs needed were described. The following day I picked up my vehicle in top shape, washed and ready. All done in a courteous and efficient manner. Thanks, Henry, great job! More

How One Person Creates a Lifelong Customer My wife and I are here on vacation in Naples, renting a property in Avion Park. On Friday, March 15 at 3:05pm a warning light on our Audi said that th My wife and I are here on vacation in Naples, renting a property in Avion Park. On Friday, March 15 at 3:05pm a warning light on our Audi said that the right front tire was under-inflated. I drove immediately to your dealership, Audi Naples, and was greeted with a handshake , direct eye contact, and a smile from Henry Garcia who asked, "how can I help you." I explained the situation. Once he saw that there was a screw in the tire, and that it could be repaired, he said he could have it fixed in an hour if I could stay. I immediately drove my wife back home, and returned by 3.30pm. Henry checked me in. Courteous, professional, friendly. By 4.30, as promised, he told me the car was ready. Not only was the tire was repaired, he had made sure it was washed and cleaned. And he told me there was no charge, a service that he as a member of your dealership was happy to offer. How could this happen? He let me know that it was a courtesy that your organization wanted to extend. What may be a common experience for you, this was an exceptional experience for me. Henry Garcia took ownership of a situation that my wife and I could have dreaded given that we are headed back to Wisconsin on Thursday. Henry did this. Henry owned this. Henry made this happen. I know he had the support of his manager and service team. You want teamwork? You have it. What a perfect example - that customer service is demonstrated by what you do, not what you say. I am not a local. We purchased our Audi in Madison,Wisconsin, not at Audi Naples. I came in at 3pm on a Friday. And I got service that some dealerships would reserve only for their Gold Customers on Monday morning. Thank you, Henry. You are the employee that every customer wants to deal with and every employer wants to work for them. Thank you , Audi Naples. If you, Henry, and your organization need a testimonial, please allow me the honor of doing that. Henry made something that could have been awkward and troubling for us into a "I've got this" moment. Thank you, Henry. More

Great Customer Service & Integrity Henry Garcia and the service management team (Chris Calhoun) at Audi Naples did an awesome job repairing my 2018 Q5 returning the car in brand new lik Henry Garcia and the service management team (Chris Calhoun) at Audi Naples did an awesome job repairing my 2018 Q5 returning the car in brand new like condition. In addition, I was in and out of the service center with a Loaner Car in a under 10 minutes. I used to dread having my cat serviced but not now. My wife and I have two Audis and look forward to doing business with Audi Naples in the future. More

Service on 2017 Q7 Henry Garcia, in service department, did a great job in working with the tire manufacture to replace, under warranty, defective tires. I always am im Henry Garcia, in service department, did a great job in working with the tire manufacture to replace, under warranty, defective tires. I always am impressed with both sales (Jamie Schutt) and Service. More

superior follow up Mr. Garcia provided superior service at the time of service and with follow up service. Mr. Garcia also made the process smooth with scheduling transp Mr. Garcia provided superior service at the time of service and with follow up service. Mr. Garcia also made the process smooth with scheduling transportation needs in advance! I look forward to working with Mr. Garcia in the future. More