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Audi Palo Alto
Palo Alto, CA
2,783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,783 Reviews of Audi Palo Alto
April 14, 2024
Everyone at Audi Palo Alto was very helpful and kind. I felt they really cared for the service they were providing for my car and was patient about all my questions! I felt they really cared for the service they were providing for my car and was patient about all my questions! More
by Rina
Employees Worked With
John Su, Quan Huynh
Helpful April 11, 2024
Service on our R8 was very good - no issues. We continue to have issues with this dealership when it comes to loaner vehicle availability. We continue to have issues with this dealership when it comes to loaner vehicle availability. More
by MATT_TAVLIN
Employees Worked With
Bruce Andreu
February 08, 2024
SHADY! !!!!!!! I’ve been trying to write this review for months, but I become so angry I can’t complete my review! Shadiest of the shady dealerships out the !!!!!!! I’ve been trying to write this review for months, but I become so angry I can’t complete my review! Shadiest of the shady dealerships out there! Here are the basics of my experience buying a used vehicle: They falsified the AutoCheck report and hid the pages that disclosed two accidents on the record! Even when I said something about “it looks like it’s been in an accident before” they said nothing. They would not negotiate the price - so the vehicle was not worth what I paid. I then drove 90 miles back home only to discover a terrible noise in the brakes. THEY INSTALLED MY BRAKES INCORRECTLY!!!! (I was reimbursed for repairs). Regardless, that’s a huge liability. (Looking at reviews, clearly their service dept. is terrible too). I’m now stuck in a terrible situation where I need to sell the car for money, but it isn’t worth what it should be. These are just the two big examples of how they scammed me. Always buy your own vehicle history reports and buy both the carfax and the AutoCheck. Shame on you guys!! I’d give -1 if I could. This isn’t the last you’ll be hearing from me More
by chrissyme333
Employees Worked With
Peter
August 08, 2023
Buyer beware. This place is truly unethical and will pressure you to purchase an Audi Care service policy you do not need. Basically, Audi Palo Alto knowingly sol This place is truly unethical and will pressure you to purchase an Audi Care service policy you do not need. Basically, Audi Palo Alto knowingly sold me an Audi Care Select policy that overlapped with the Audi Care service policy that came with the car. I purchased a used Audi from Audi Palo Alto. After making the purchase, I was sent into an office where a high-pressure sales guy insisted that I needed to purchase Audi Care Select for $695. When I took my car into Audi SF service center for its first service, they asked why I had overlapping warranty policies. They suggested I call Audi Palo Alto and ask the dealer to extend the overlapping policies so the Select policy wouldn’t overlap but begin when the Audi Care policy expired. They didn’t even bother to respond. I have turned this over to my husband because I am not a car person. He contacted Audi Palo Alto, and our sales agent’s manager told him there was nothing the dealer could do – and suggested he call Audi America. A call to Audi America did not solve the problem – he was told the only recourse was to address the issue directly with the dealer. More
by CYNTHIA8
Employees Worked With
David Young
July 22, 2023
Excellent service. Courteous personnel. Everything done in a timely fashion. Very happy with everything. Call returned to us very clean shape. Courteous personnel. Everything done in a timely fashion. Very happy with everything. Call returned to us very clean shape. More
by drskhaneja
Employees Worked With
Quan Huynh
July 05, 2023
Great people, great experience! David and Hadi made the difference! Love our Q7. Minimal haggling, easy to work with, would buy again with Audi Palo Alto. David and Hadi made the difference! Love our Q7. Minimal haggling, easy to work with, would buy again with Audi Palo Alto. More
by sohan.demel
Employees Worked With
Hadi and David, Bruce Andreu
June 21, 2023
Problem of check engine light on was diagnosed first time. But was asked to come back second time because it was not on at the dealership. The shuttle service is only available within 10 miles. I had to time. But was asked to come back second time because it was not on at the dealership. The shuttle service is only available within 10 miles. I had to arrange the rest of trip to n from home. The shuttle driver didn’t show up to pick me up at scheduled time. I had to ask again and wait. More
by Mzou33
Employees Worked With
David wu
June 16, 2023
Service has always been friendly and hassle-free. This time, Quan, went above and beyond to help resolve the work needed on my Audi A5. Engine coolant fluid was leaking and turns out that the pump This time, Quan, went above and beyond to help resolve the work needed on my Audi A5. Engine coolant fluid was leaking and turns out that the pump and thermostat was broken. Quan was able to have the labor and parts done with no charge. He gathered the data about this situation and presented it to 'corporate' which ended favorably for the owner. More
by Ying
Employees Worked With
Quan Huynh
