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Audi Pembroke Pines - Service Center
Fort Lauderdale, FL
53 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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53 Reviews of Audi Pembroke Pines - Service Center
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April 18, 2024
Great place to service my car. Adrian keeps me informed of everything, is very attentive and professional. I would not go anywhere else to service my car. Adrian keeps me informed of everything, is very attentive and professional. I would not go anywhere else to service my car. More
by Monica Dimey
Employees Worked With
Adrian Noa
Helpful March 28, 2024
I purchased my vehicle at your dealership as a Pre-Certified vehicle. Thankfully we also added the extra 5 year or 35,000mile warranty your dealer offers along with the wheel and tire warranty. Si Pre-Certified vehicle. Thankfully we also added the extra 5 year or 35,000mile warranty your dealer offers along with the wheel and tire warranty. Since the purchase of this vehicle we have been returning to fix a front end creaking sound that has been revised now for over 4 visits. We have replaced all the control arms upper and lower with all new Audi OEM parts that come with bushings NEW. This last visit they just told us that the bushings were the reason for THIS VISITS creaking sound. (Which is the same sound since the beginning) Service dept. said that the lower bushings were dry rotted. HOW? Since the replaced upper and lower mechanical arms have been fully replaced and the vehicle has only been driven 5000 miles since that repair. How do NEW bushings get dry rotted so QUICKLY. I own a Honda Pilot SUV with 90,000 miles on it and the bushings are still the original part of that vehicle. NEVER been replaced and Never have given us a problem or sound. Not sure what is really going on here but I know that the mechanics along with Matt the service manager can not figure the problem out. Complaints of vibration while driving the car on the highway have been another issue and this also has never stopped. Tires wearing away VERY quickly with feathering happening. And every time this vehicle comes in for its sounds we are charged with balancing and alignment of all wheels. We are doing everything we can on our end but ending up again and again for the same issues and PAYING for the same issues over and over each time. WE are getting tired of paying $500 for the deductible every time and the issue never being resolved. There should be a service warranty with the Audi shop that if my car comes back in with the same issue that the customer is extended some customer service of trying to FIX the problem and not keep draining their pockets because your experts can't figure it OUT. More
by alain1
March 08, 2024
Daniel is the best! He has been my service associate for 6 years and I have no complaints. He is always there when I need him and books an appointment same day for me if He has been my service associate for 6 years and I have no complaints. He is always there when I need him and books an appointment same day for me if I have an emergency. I love the team here. I literally have Audi Fort Lauderdale a mile away from my home but choose to drive to Pembroke Pines because of the customer service. More
by Angely
Employees Worked With
February 19, 2024
I service my AUDI etron here since 2 years as the dealer I've bought it is far from my house and also has a low quality attention (The Collection, Coral Gables). I can tell their service is very professiona I've bought it is far from my house and also has a low quality attention (The Collection, Coral Gables). I can tell their service is very professional and very quick orgnized, alsway a pleasure to bring my car there... Thanks guys! More
by Martin Fraire
Employees Worked With
Chris Cevallos
January 19, 2024
Best prices, best service, have bought my last 5 cars from them and wouldn’t dream of shopping or servicing elsewhere. from them and wouldn’t dream of shopping or servicing elsewhere. More
by Kenp9131
Employees Worked With
January 06, 2024
Service advisor Chris was fantastic from our first conversation. I am 1500 miles away and we had our daughter’s car towed to the dealer the previous evening for evaluation. Chris kept me updated and t conversation. I am 1500 miles away and we had our daughter’s car towed to the dealer the previous evening for evaluation. Chris kept me updated and the service department provided a video report of what the findings were. Great experience each time we visit Audi Pembroke Pines. More
by SeanG_PA77
Employees Worked With
Chris Cevallos
December 22, 2023
Prompt, friendly service from technician and parts department. Great coffee and snacks while you wait for your car! department. Great coffee and snacks while you wait for your car! More
by CZED3
