Where do I begin.......
DAY 1) WEDNESDAY, JUNE 27TH, DROP OFF: I called weeks in advance for my cars routine maintenance. I arrived on Wednesday, June 27th at 9:50 AM, for my 10am booked time. I signed in with Mike to pick up my courtesy vehicle per extra warranty when I purchased my AUDI TT . While checking-in Mike informs me that it will be ready the next day. I was surprised because I was not told this was going to be a 24 hour visit when I called to book the appointment, but I came to terms with this and did not get my blood pressure up. I live 25 miles away from this dealership. Everyone knows that this can mean 25 miles of cake walk or 25 miles of nightmare BUT, 100 miles driven just to get my car serviced, not so thrilled. This dealerships reviews looked good on the surface and that is why I chose Willow Grove Audi.
DAY 2) THURSDAY- First pick-up date given: A call from Mike letting me know my car would be ready until Friday and they were "very overwhelmed in the department with a back log of cars". We had company coming into town and I was unable to work with the 29th due to traveling to the Philadelphia airport in the morning and then late afternoon. Mike and I agreed Monday July 2nd would work. He made it very clear it would be ready and waiting for me Monday and thanked me for understanding their "overwhelmed" state.
DAY 3) FRIDAY- June 29TH: I called to get a clear time for me to pick up my car Monday. Mike was not in, so I left a message. I had realized I needed to drive back to the airport Monday the 2nd of July and wanted to work my pick up in while I was on that side of the highway near Willow Grove Audi. It would be a shorter distance and work well. I called early that Friday and DID NOT GET ANY RESPONSE BACK!
DAY 4) SATURDAY: NOTHING FROM WILLOW GROVE AUDI
DAY 5) SUNDAY: DEALERSHIP CLOSED, SO NOTHING FROM WILLOW GROVE AUDI.
DAY 6) MONDAY, Second pick up date: I travelled to the airport and back home, due to not hearing anything from Mike. I called Willow Grove Audi to see what time I could get my car. Mike was not in so I talked with Cory. HE INFORMED ME MY CAR WAS STILL IN THE PARKING LOT WAITING TO BE WORKED ON. This was 12:45pm JULY 2nd and my car had not been touched in 6 days. I was not pleased and asked to speak to the Manager at Willow Grove Audi. Cory offered me his Assistant Manager of the Service Department. I made it clear that would not cut it and the Manager of Willow Grove Audi was who I expected to talk to. I talked with a gentleman by the name of "Ray" that portrayed himself to be just that. I told him all of the above written. He mentioned they were building a new Audi Dealership in Fort Washington and moving there. They are extremely overwhelmed and can not handle what they have well. I didn't need to know all this. Raymond offered me a FULL DETAIL COUPON WITH NO EXPIRATION DATE in compensation for the horrible service. He would email it to me and my car would be ready for pick-up Tuesday. I was so frustrated, but NEVER once did I treat these people disrespectfully.
Day 7) TUESDAY, JULY 3RD Third pick up date: Noon came and went, then the calI came early afternoon and I was notified my car was ready for pickup so I left right away. I arrived at 2:30pm and Mike apologized for not getting back to me the past Friday, 5 days ago. He confirmed that Ray, whom I was led to believe was the Manager of Willow Grove Audi, was emailing me my detailing coupon. I paid what I owed and left without much being said 7 FULL DAYS AFTER I LEFT MY CAR THERE FOR A STANDARD SERVICE. I checked my email when I arrived home, but no coupon or email from Raymond.
DAY 8) WEDNESDAY, JULY 4TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 9) THURSDAY, JULY 5TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 10) FRIDAY, JULY 6TH: CHECKED EMAIL, NO COUPON FROM WILLOW GROVE AUDI.
DAY 11) SATURDAY, JULY 7TH: My husband and I wrote and email to the true Manager of Willow Grove Audi, Ben Mears and included Mike from the Service Department making sure the Management at Willow Grove Audi understood what their clients were going through.
DAY 12) SUNDAY JULY 8TH: DEALERSHIP CLOSED, SO NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 13) MONDAY JULY 9TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 14) TUESDAY JULY 10TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 15) WEDNESDAY JULY 11TH: NO RESPONSE TO EMAIL SENT TO THE MANAGER BEN MEARS AT WILLOW GROVE AUDI.
DAY 16) TODAY, I WRITE THIS REVIEW SO AUDI OWNERS CAN BE MORE INFORMED OF HOW WILLOW GROVE AUDI IS TRULY RUN AND HOW YOU COULD BE TREATED.