Audi Charlotte

Had a 2004 Mercedes S500 and sorely needed a new car. Tried Mercedes, Lexus, BMW, and Toyota dealerships; all were lacking something or felt small. Still, I was willing to settle as each had some bells a Tried Mercedes, Lexus, BMW, and Toyota dealerships; all were lacking something or felt small. Still, I was willing to settle as each had some bells and whistles I wanted. Before heading home to think it over, decided to stop at Audi and just look. I worked with Dima (Ukrainian). He was great, friendly, no car salesman sleaze. Showed me a car, told me what the car had and let me think about what the car offered. I called my husband ( I hadn’t brought him since I was “just looking.” They couldn’t hold it for me and I wasn’t buying a car without my husband seeing it. Dima spoke with his manager and offered to drive the car to my house. My husband agreed it was superior to anything else we’d seen. After purchasing, went back the next day and Dima gave me a tutorial on all the features of the car. This car A8, felt so spacious, seats seemed bigger, and were more comfortable than the others. The dash board was very intuitive and user friendly. Quiet inside and pick-up was terrific. Safety features were superior also. The manager, Jeanette introduced herself (the personal touch was great, as were the snacks {Haha lol}). No pressure to buy at this dealership and didn’t treated me as a woman that didn’t warrant the same treatment as the men that walked in. I would use Dima anytime. Ellen P. 3/22/2024 More

Just finished purchasing my second Audi Q5 from Audi Charlotte. Wonderful place to purchase a car! Charlotte. Wonderful place to purchase a car! More

After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, drivi interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte. More

Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change) Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer. More

I continue to be impressed with the professionalism experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are a experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are all stellar people and I will continue to work with them on any future Audi purchases. I recently bought an RS5 Sport back from them which is my 3rd Audi in the last year. The absolutely rock! More

Unbelievable unprofessional experience - called and spoke with Tyler Blackwell about an RS Q8 on Monday 26th around 1PM. Sent all the details for Audi Charlotte to come back with a number on the car and he c with Tyler Blackwell about an RS Q8 on Monday 26th around 1PM. Sent all the details for Audi Charlotte to come back with a number on the car and he confirmed he had everything needed and would be back to me. Explained that I would gladly place a deposit and do not need any financing - (should be a very simple transaction) Monday evening the 26th I received a response they are working on it; OK fine busy day not a problem. Tuesday morning - "we should have a number shortly what address are you titling the vehicle in) Wednesday morning - Absolutely nothing. If this is how Audi Charlotte treats customers and you like to spend $145,000 or whatever amount you choose to purchase then you should run on down to the dealership. Absolute disgrace a dealer in this day and age where a large percentage of transaction are handled over the phone and they actually advertise "Express Lane Service" handles a transaction. My recommendation is to steer clear of this dealer as this level experience likely is endemic and extends to service, parts, and other post sales activities. More

Tried to schedule a service for a problem with my A6 and was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto Tune around that specializes in Audi service and repair. In and out in same day. Great service and great people. More

If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mi vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mileage mark or 1 year. why would purchase a luxury be hike and treated so poorly by their service support. Audi should embarrassed by customer and be child service performance. Great job lost a 20 year customer! More

BUYER BEWARE**** Back in December of 2020 I purchased a brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal o brand new 2021 Audi Q5 by way of lease. Let me tell you, I could have lost my Life in this vehicle and the dealership has not been of a great deal of help. Audi has wrote me twice and told me that they didn’t see any reason to buy back the vehicle after I BARELY escaped off the highway ALIVE before the car completely shut down. I have been terrified ever since to drive the vehicle on the highway although at moments I can’t avoid accessing the highway. Please read up on Audi’s before purchasing them, they have a lot of transmission and mechanical issues, although beautiful cars, they are a WASTE OF TIME AND MONEY!! This car has been in the shop 3 times since purchasing it and the GM and Service Director Kenny Blackwelder has been of NO HELP. The GM initially only want to give me back 2k of the 8k that I put down on the vehicle. Then he went up to 3k and he had the Audacity to tell me that I was trying to get the car for Free although I’d be out of an extra 5k and have been making my monthly payments. His sales manager had the nerve to tell me that I can purchase one of their used vehicles. I haven’t purchased a used vehicle in almost 10 years and if the new one isn’t working, why would I want one of their used pieces of traps?? What sense would that make? I just filed a complaint with the National Highway Safety Board and have sent them copies of all work orders and pictures of all of my issues and complaints. Audi of Charlotte is the worst!! Please avoid this dealership, there will be many more complaints coming down the pipe and I will exhaust all Avenues. Audi of Charlotte has told me to deal directly with the manufacturer they seem to want no parts of selling me a defective vehicle. They want to wash their hands clean of the issue. That’s an unethical practice. They are in the business of making money. They aren’t concerned about the safety of their customers once they make their money off of you!! More